You guys, it's finally here! My dream bag - Matte Croc Kelly 20 in Noir and Gold hardware!
It's been a journey to get this bag. If you're not interested in listening to me complaining, please go straight to the bottom of this post for some pictures.
I have been shopping at the Hermes Madison Avenue boutique in NYC for about 3 years so far. My sales associate has been very helpful and scored me a few Birkin and Kellys in larger sizes(35, 40s). Since fall 2018, I showed my sales a lot of interests in a Noir mini Kelly, preferably matte croc. This is where the game started. Maybe I have been overthinking it, but I kind of feel like I have been tricked into buying a lot of other Hermes small leather goods, homeware, even furniture by my sales. Last Christmas, she suggested that it has been really bad shipments at the Madison store because a lot of new stores are opening up and they are really low on stock because it's the end of the year. She also said that it is very hard for her to get a bag because they have so many sales associates at the store, when the shipment is bad, she doesn't really have a voice when it comes to which client gets bags. Therefore, she suggested that I purchase some furniture since I am looking for not only a croc bag, but also a croc noir mini kelly!
I was doing some renovation at the time and looking for some dining chairs so I ordered 6 chairs from her. As you know, I expected to receive my mini kelly soon. A couple of months pass by, it's been radio silence from my sales so I decided to pay her a visit when I was shopping on Madison Ave. First thing I can see when I walked into the store is that people are getting offered bags left and right. At the time, I was thinking in my head, 'oh, maybe today is my lucky day!'. I went to my sales associate and we had a very nice conversation. When I asked her if she has any good news for me, her exact words are, 'WE HAVEN'T RECEIVED ANY BAGS', when people are literally opening their birkins and kellys right in front of me! This is where I felt things are fishy. However, I went home and decided to wait for the lucky call from her.
3 days after my last visit, a close friend of mine called me and guess what?! Yes, she was just offered a black mini kelly AT THE MADISON STORE! This is it for me. I understand and respect the system Hermes has at their boutique, but it is just ridiculous to me that people spend hundreds of thousands of dollars and all I received was radio silence from my sales associate. I am not trying to badger the Madison Avenue boutique but this experience really made me upset and disappointment about Hermes as a brand.
I met with a few of my girlfriends and told them about this situation and that is where I got words about this luxury concierge service that one of my friends has been using (I will not mention their name because I am not affiliated with them). Long story short, I finally received my dream bag 3 weeks after speaking to them! And guess where this bag is from? Madison Avenue. And no, my sales never called me about it.
Do any of you shop at Hermes Madison Ave? What's your experience like? Enough of negative energy, here's some pictures of my brand new Kelly 20 (please ignore the behapi. I like to wear it cross body so I put the bracelet on to extend the length)! Happy Monday
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