Hi everyone, I am new to the COACH forum (usually on Louis Vuitton!). I was given a Coach bag by a darling friend of mine. I had commented how much I liked her Bleecker Signature Duffle (Style no: 11437) and guess what I got for Christmas from her... The Black Bleecker Signature Duffle... A very generous gift. I love love love the bag but after carrying it for a few days I got a sore shoulder. so I used another bag and it got better. I think it might be from the shoulder strap being so stiff (I have it doubled to use as a shoulder bag), I hold my shoulder weird to keep it on... Or maybe it is too heavy. Do you know... is there a way to soften the doubled leather strap... or can I order a new single strap from Coach? I don't want to have to ask her for the receipt to return/exchange it, but I don't want a sore shoulder either. Any suggestions would be great!! Thanks for your help!! Looking forward to starting a Coach collection!!!! Sorry for this being so long!! Have a wonderful day!!!!