I became aware of Mansur Gavriel in June 2014, I set my heart on the large bucket bag in Blu in calf leather (just by looking at photos online). All the stockists in Europe seemed to only get the Black vegetable tan leather bags in, so I wasn’t having much luck getting my hands on one. Roll on December 2014 and I was placing an order for some clothes on net-a-porter and noticed a mini rosa bucket bag in stock so I thought I would order it and get a feel for the brand. The bag was beautiful but the wrong colour and size, so I sent it back.
I started following the brand on Instagram and hoped to order a bag when they had their re-stock, it seemed the only way I’d get a blu bag. Even with the hefty postage fees (USD100) and possible customs charges as I am in the UK. By sheer luck I placed my order in May 2015 but on receipt of the bag I was disappointed to find the leather on the front was nice a smooth and the back of the bag dented and wrinkly.
MG customer service were very responsive and asked for photos, I anticipated problems when asking for a replacement but they were really helpful and arranged pick up and a replacement at no extra cost. Unfortunately the second bag was no better and I asked for a refund. They refunded me in full including the postage. I hadn’t been hit with customs so I was no worse off but very disappointed. They had offered a third replacement but as they didn’t acknowledge a fault with the bags but just expressed that they wanted me to be happy. I felt I might get a third bag the same.
I kept checking websites which shipped to the UK and offered a good returns policy and I found the bag recently in Belfast. The bag arrived last week and the leather is so different to the previous bags I've seen. The leather has a matt finish and lacks the substance of the previous restocks. It also smells of bleach. I thought it was my imagination, until I check another post here on the forum. I’ve noticed that the site isn’t selling out on these items so wondering if others are ordering and returning due to the smell. It was giving me a headache and I don’t think it’s too much to ask for a leather bag to smell of leather.
I am coming to the conclusion that its not meant to be as I’ve had my hands on four separate bags and I’ve heard others complain that they can’t even order one. Maybe I’ve missed their good run, bags made prior to 2015.
What do you think? has anyone had a similar experience?
I’ll try and add photos.
I started following the brand on Instagram and hoped to order a bag when they had their re-stock, it seemed the only way I’d get a blu bag. Even with the hefty postage fees (USD100) and possible customs charges as I am in the UK. By sheer luck I placed my order in May 2015 but on receipt of the bag I was disappointed to find the leather on the front was nice a smooth and the back of the bag dented and wrinkly.
MG customer service were very responsive and asked for photos, I anticipated problems when asking for a replacement but they were really helpful and arranged pick up and a replacement at no extra cost. Unfortunately the second bag was no better and I asked for a refund. They refunded me in full including the postage. I hadn’t been hit with customs so I was no worse off but very disappointed. They had offered a third replacement but as they didn’t acknowledge a fault with the bags but just expressed that they wanted me to be happy. I felt I might get a third bag the same.
I kept checking websites which shipped to the UK and offered a good returns policy and I found the bag recently in Belfast. The bag arrived last week and the leather is so different to the previous bags I've seen. The leather has a matt finish and lacks the substance of the previous restocks. It also smells of bleach. I thought it was my imagination, until I check another post here on the forum. I’ve noticed that the site isn’t selling out on these items so wondering if others are ordering and returning due to the smell. It was giving me a headache and I don’t think it’s too much to ask for a leather bag to smell of leather.
I am coming to the conclusion that its not meant to be as I’ve had my hands on four separate bags and I’ve heard others complain that they can’t even order one. Maybe I’ve missed their good run, bags made prior to 2015.
What do you think? has anyone had a similar experience?
I’ll try and add photos.