So I was carrying my Lux Line Bowler and all of the sudden one of the straps broke!!! I didn't even put anything heavy in it. The part that broke was the metal chain part that latches onto the leather loop in the front of the bag. I noticed that the metal ring that links the handle to the bag had opened a bit and that is how it slipped through the leather loop. So I got some jewelry pliers to loop it back through and push the metal back together so it wouldn't slip through again but even when I did that there was still a space in the ring so I think I'm going to take it to Chanel to have them fix it. I purchased the bag at Neimans but can I still take it to Chanel to get it fixed??? Ugh...this is sooooo frustrating!!!