I ordered a bag from the sale early last Thursday afternoon...and it went through. The status went all the way up through "Pick Hold", which is the last step before shipment and usual changes to shipped the same day depending on time of purchase. This has been my experience in my previous purchases directly from Kooba - I've had no complaints as far as promptness of shipping before. I've also always appreciated their electronic system which usually prompts right away when an item goes out of stock (in my experience. I've not had an 'oversold' experience with them before). This bag hung around well after my purchase.
But then the status never changed. Today, finally, I get one of their famous impersonal e-mails telling me the item is no longer in stock. Huh? How did you pick and hold it if it doesn't exist? So I respond saying can you match the price of the bag on the remaining color of the same style (it's higher than the color I ordered). So far no response.... and I'm not foolish enough to believe they'll price match for the inconvenience but I thought I'd try.
What the h*ll is it about their customer service that is so....lacking? WHY is it so lacking?? Every person I've ever spoken with at IF, LP, Botkier, etc. has been friendly, personable and apologetic when there is a mix up or mistake or what have you. Kooba just rubs me the wrong way....you never fail to get the impression that they could care less about the customers as though their moto is "so what...there'll be another one along anyway." I feel like I've been hanging in there, loyal, through their recent less-than-stellar lines and customer service. This has me right at the edge of FINALLY giving up on them as a brand.
I'm probably over reacting....or am I?? :boxing:
Maybe I just need....chocolate.....
But then the status never changed. Today, finally, I get one of their famous impersonal e-mails telling me the item is no longer in stock. Huh? How did you pick and hold it if it doesn't exist? So I respond saying can you match the price of the bag on the remaining color of the same style (it's higher than the color I ordered). So far no response.... and I'm not foolish enough to believe they'll price match for the inconvenience but I thought I'd try.
What the h*ll is it about their customer service that is so....lacking? WHY is it so lacking?? Every person I've ever spoken with at IF, LP, Botkier, etc. has been friendly, personable and apologetic when there is a mix up or mistake or what have you. Kooba just rubs me the wrong way....you never fail to get the impression that they could care less about the customers as though their moto is "so what...there'll be another one along anyway." I feel like I've been hanging in there, loyal, through their recent less-than-stellar lines and customer service. This has me right at the edge of FINALLY giving up on them as a brand.
I'm probably over reacting....or am I?? :boxing:
Maybe I just need....chocolate.....