And I live in Northeastern PA. I ordered them on Tuesday 12/5 and was told by the SA that it would be delivered within 3-5 business days. Probably would receive on Friday (12/8) or Monday (12/11). This morning I finally received an email telling me that my items shipped out 12/10. Customer service could not explain why it took so long to ship them but assured me that I would have them on 12/14. I was so upset while I was speaking to her and she completely understood but was unable to provide any reason why they waited so long to ship out my items SO.......... She offered me 25% off ONE item on my next purchase . That's like another PCE just for me. I am still anxiously awaiting the arrival of my satchels this week, and I am very happy with the discount that customer service offered me. And I thought I was done shopping .