I had to tell someone about my horrible experience with Louis Vuitton. My brother purchased am artsy mono as a Christmas gift. I was all excited to do a reveal on it here but I can't now and here is why....
My brother is a bit OCD on getting things done in advance. He purchased the bag in September to get his Christmas shopping done way ahead of time. When I opened it the bag was gorgeous but when I inspected it there was a scratch on the handle so I took it back to the of store in plaza Frontenac. I hate it because Frontenac is full of snobs including the people who work at the stores and unfortunately it's the only lv boutique in the entire St. Louis area uuuugh!
My mom got a Chanel wallet for Christmas... but she wasn't impressed and was a little jealous of my artsy.... So my brother returned her Chanel wallet which was purchased in October a few weeks after he purchased my artsy without any problems. Refunded immediately for it and put a mono neverfull mm on hold so we could exchange my artsy for one without scratched handles and purchase the neverfull for my mom.
When we arrived no one even looked at us. No one greeted us and I'm sorry to spend over $3,000 on designer items I expect better service. I mean how hard is it to greet customers?The store is tiny so it's not like we were visible but it sure felt like it. And I'm sorry I could walk in with the ugliest rattiest clothes, handbags, shoes etc and should still receive good customer service. I shouldn't have to carry a certain bag even though I did have my marc Jacobs Karen Python bag but really it shouldn't matter...
Told the sa Sarah about the scratch she was happy to exchange it but when she saw the date on the receipt she said they have a 30 day return policy. I mean really? The bags been sitting in a box since it's purchase... anyone with eyes can see that it hasn't been used so I asked for a manager. I see on tpf all the time where exceptions are made, ppl receive above and beyond excellent customer service at other stores so idk why I was treated differently. Karen the manager was very condescending, rude and horrible to us. She kept explaining the return policy.... I kept saying I understand that but what can be done about the scratch. For the inconvenience I thought they would just exchange it. It wouldn't be hard ... She is the manager and it's the manager job to keep customers happy. I don't think I was asking for much especially since we were purchasing another bag right then. But nope she was rude as hell. It took her 15 minutes of going back and forth just to tell me it should be sent in for a New handle.... Like she could have said that in the first place instead of talking to me like I was stupid.
I called and complained but even they didn't do anything. This store has negative reviews all over the web so something is wrong here and it's not hard to see that. I will never shop here again. I wanted the Louis Vuitton experience but honestly I've gotten better customer service at mcdonalds and walmart and now I have to wait 6 weeks just for a handle when they could have been more accommodating smh. Essentially $3,000 spent to be treated like trash. Like I said never again!
My brother is a bit OCD on getting things done in advance. He purchased the bag in September to get his Christmas shopping done way ahead of time. When I opened it the bag was gorgeous but when I inspected it there was a scratch on the handle so I took it back to the of store in plaza Frontenac. I hate it because Frontenac is full of snobs including the people who work at the stores and unfortunately it's the only lv boutique in the entire St. Louis area uuuugh!
My mom got a Chanel wallet for Christmas... but she wasn't impressed and was a little jealous of my artsy.... So my brother returned her Chanel wallet which was purchased in October a few weeks after he purchased my artsy without any problems. Refunded immediately for it and put a mono neverfull mm on hold so we could exchange my artsy for one without scratched handles and purchase the neverfull for my mom.
When we arrived no one even looked at us. No one greeted us and I'm sorry to spend over $3,000 on designer items I expect better service. I mean how hard is it to greet customers?The store is tiny so it's not like we were visible but it sure felt like it. And I'm sorry I could walk in with the ugliest rattiest clothes, handbags, shoes etc and should still receive good customer service. I shouldn't have to carry a certain bag even though I did have my marc Jacobs Karen Python bag but really it shouldn't matter...
Told the sa Sarah about the scratch she was happy to exchange it but when she saw the date on the receipt she said they have a 30 day return policy. I mean really? The bags been sitting in a box since it's purchase... anyone with eyes can see that it hasn't been used so I asked for a manager. I see on tpf all the time where exceptions are made, ppl receive above and beyond excellent customer service at other stores so idk why I was treated differently. Karen the manager was very condescending, rude and horrible to us. She kept explaining the return policy.... I kept saying I understand that but what can be done about the scratch. For the inconvenience I thought they would just exchange it. It wouldn't be hard ... She is the manager and it's the manager job to keep customers happy. I don't think I was asking for much especially since we were purchasing another bag right then. But nope she was rude as hell. It took her 15 minutes of going back and forth just to tell me it should be sent in for a New handle.... Like she could have said that in the first place instead of talking to me like I was stupid.
I called and complained but even they didn't do anything. This store has negative reviews all over the web so something is wrong here and it's not hard to see that. I will never shop here again. I wanted the Louis Vuitton experience but honestly I've gotten better customer service at mcdonalds and walmart and now I have to wait 6 weeks just for a handle when they could have been more accommodating smh. Essentially $3,000 spent to be treated like trash. Like I said never again!
