I posted a thread before about this issue but could not find it so I just want to create another to vent. I sold two of my Louis Vuitton purses to a buyer. This buyer received the bag and never mention about being disappointed about the condition or anything but asked where I bought one of the bag. I told her I purchased off ebay. She then demanded a partial refund not because anything wrong with the purse except that the purse was purchased off ebay. I told her there will not be any partial refund. If she does not like the bags, just send them back and I will refund the money. She made up some crazy excuse about my address from ebay not matching with paypal. She did not send back the bags but then file a chargeback. Paypal then freeze my ebay and paypal account and request documents where I purchased the items. I have never heard of such a thing till that day. Anyhow, now she has the bags and today paypal stated that the case is closed and they took the money out of my account. Paypal took three percent of the selling price and some additional fee charged by the credit card company. So I lost the two bags, three percent of the selling price, $10 credit card charging price, and the whole selling price. I was furious, so I called paypal up. All they can do is to tell me they are trying to fight on my behalf and if I don't get my bags up, I need to take it outside paypal. They also told me that the three percent was for their services. This is horrible. Basically, sellers have not protection whatsoever. I am so mad because I can not do anything now. Out of the money and bags and on top of that I can't buy anything because I cannot use my paypal account. They hold all my money.
Anyone encountered this before? Any advise? I really don't know what to do.
Anyone encountered this before? Any advise? I really don't know what to do.