I finally got my first bbag!!! It's a Grenat First from Aloha Rag. Thanks to everyone on this forum that offered such great advice and info. I'm so happy to be part of the bbag family My bag WAS perfect when she arrived. I still love her as much as I did the day I got her (maybe more) ; however, now she has an imperfection. There is a horizontal scratch about 2.5 inches long on the middle of the back of the bag (It looks like a scratch, it's a line a shade lighter than the bag). I need advice from experts. I've attached a picture, but it's not very clear as it is from my phone. I've only carried the bag a few times. I carried it with the shoulder strap and the handles were flat against the bag. I'm wondering if the back handle might have caused this imperfection due to rubbing against the bag. I haven't treated the bag so the leather is not protected . My question is, has anyone else experienced anything like this? What should I do to smooth it? What should I do so that this doesn't happen again...appleguard protectant? Please help! Thanks in advance.