I'm glad you said it tad (I was trying to be "polite")
I just feel like we're heading down the same path as the previous thread with unanswered questions, confusing allegations and unbelievable results.
While the BBB will act as a mediator between a consumer and a business, with what little information and/or proof of purchase that was (wasn't) provided, I don't see how the BBB could put itself in a position to "force" a company like MJ and/or LVMH to issue a refund (or partial refund) in this case. I would hope that they would require some type of proof of purchase before they proceed with mediation.
I'm sorry, but once again, I feel like we're being mislead.
I wish the OP would be more forthcoming with the entire story -- how/why did the BBB get involved? What did they base their opinions on? Who issued the refund and how/why would anyone do this with no proof of original purchase? (did you and/or your BF find some kind of proof of purchase?)