Ok, here's how my story panned out. I sent my Zucca spy back to Jomashop on 9/6 after they sent me the RMA. It was in its original packaging. They recd it on 9/13. They sent me an e-mail on 9/20 acknowledging receipt of the bag. Supposedly on 9/25 they issued a credit to my Amex card. They kept telling me it takes 10 business days to see it. Amex told me they would file a dispute. Me: Called them again 10/3 since I did not see the credit on my card. Told her I did not see the credit. JS: She says it takes 2 weeks. ME: 2 weeks are past. JS: We don't know anything we issued the credit on 9/25, it's between you and your credit card company. ME: I talked to them already and they said they would file a dispute. JS: Do whatever you want, we will deny it. So, I called Amex on 10/3, spoke to this nice person. AMEX: Do you want me to get the vendor on the line? ME: Yes AMEX: This is B***** calling on behalf of ****. JS: Order #? ME: ##### JS:Issued a refund on 9/25. AMEX: Don't see a refund. JS: We will investigate further and you should receive an email from us no later than this afternoon. JS: I see you have already called us twice today. ME: Yes JS: How long does it take a refund to appear? AMEX: 24-48 hrs. JS: What did the person you spoke to earlier say? ME: I told her that AMEX would file a dispute and she said I could do whatever I wanted. JS: Let me talk to my supervisor JS: Ok. Ms. XXXXX, we will issue another credit today. We are closed Thursday & Friday. Call us again on Monday if you don't see it. Today 10/5: My credit shows up. Moral of the story: Get your credit card company involved and they can wield a BIG STICK. I was a big advocate of Jomashop, but I will be thinking twice before ordering anything from them again.