My expensive Herno coat has weird defects all of a sudden?

[Home2020]

I am not sure where to post this question. But because if this forum I bought a Herno coat about a year and a half ago. I absolutely love the design and materials. It feels and looks very luxurious. It is expensive.
The coat I got is the Iconico Elise and I ordered it from the website and it was sent to me from Italy. I am in the US.

I wore the coat a few times a month last winter and a few times this year. I am very careful with it as the puffy material feels delicate. I don't keep keys in the pocket and I am careful in the car with the belt. I have not washed it or had it in the dryer. It never got wet outside.

This week I saw with horror all these defects in the outside material. I don't even know how to describe it. If it was a stocking maybe like a run. But it also looks melted. The biggest defect is by the front pocket. But it is throughout the coat, back and front. Just not as strong. They are either horizontal or vertical but not slanted or diagonal. Could it be from bags, a few of my handbags have chains (Chanel).

I will contact the company but I don't have much hope in either an explanation or even refund. I don't remember if they had any warranty but many European companies do.

I'd appreciate any advise. I would love to even get a similar coat in another color but if this is a systemic defect I don't want to waste my money.

 

[Love Of My Life]

It is possible that the runs could be caused by friction of some kind (possibly from your Chanel bags
that have chains)
It certainly can't hurt to reach out to Herno with your images to see what their thoughts are.
Whether Herno will acknowledge this could be a defect, would be hard to predict.
There is a significant amount of time that has passed, so not exactly sure what type of warranty
could be in place..

 

[Christofle]

I am not sure where to post this question. But because if this forum I bought a Herno coat about a year and a half ago. I absolutely love the design and materials. It feels and looks very luxurious. It is expensive.
The coat I got is the Iconico Elise and I ordered it from the website and it was sent to me from Italy. I am in the US.

I wore the coat a few times a month last winter and a few times this year. I am very careful with it as the puffy material feels delicate. I don't keep keys in the pocket and I am careful in the car with the belt. I have not washed it or had it in the dryer. It never got wet outside.

This week I saw with horror all these defects in the outside material. I don't even know how to describe it. If it was a stocking maybe like a run. But it also looks melted. The biggest defect is by the front pocket. But it is throughout the coat, back and front. Just not as strong. They are either horizontal or vertical but not slanted or diagonal. Could it be from bags, a few of my handbags have chains (Chanel).

I will contact the company but I don't have much hope in either an explanation or even refund. I don't remember if they had any warranty but many European companies do.

I'd appreciate any advise. I would love to even get a similar coat in another color but if this is a systemic defect I don't want to waste my money.

Looks like wear & tear from friction

But this one is harder to explain

https://forum.purseblog.com/attachments/img_0655-jpeg.5924802/

 

[smallfry]

Looks like wear & tear from friction

But this one is harder to explain

https://forum.purseblog.com/attachments/img_0655-jpeg.5924802/

It almost looks like it was on a heater.

 

[stylebox]

I had a similar issue with a Herno coat. Very light wear as well. The material is not durable at all.

 

[CoastalCouture]

Looks like wear & tear from friction

But this one is harder to explain

https://forum.purseblog.com/attachments/img_0655-jpeg.5924802/

I agree; it looks like wear and tear. I wouldn't consider it a defect unless it was like this brand new from the boutique or website.

 

[880]

ould it be from bags, a few of my handbags have chains (Chanel).

It looks like snags and friction damage; either of which can happen in a fraction of a second or over time Even if a shoulder or crossbody does not have chains, it can rub against RTW and cause friction damage.

Years ago, I learned this the hard way with a leopard print calf hair dolce and gabbana jacket that was my favorite item at the time. (Why I prefer top handle hand carry when wearing pricy jackets or coats)

I’m very sorry this happened to you. With respect to a favorite piece, I’ve learned to ignore the damage and just wear the item (but I’m of the generation that doesn’t like things to look pristine brand new). When I can’t stand it any more, I gift to my girlfriends kids or younger cousins

 

[Home2020]

It looks like snags and friction damage; either of which can happen in a fraction of a second or over time Even if a shoulder or crossbody does not have chains, it can rub against RTW and cause friction damage.

Years ago, I learned this the hard way with a leopard print calf hair dolce and gabbana jacket that was my favorite item at the time. (Why I prefer top handle hand carry when wearing pricy jackets or coats)

I’m very sorry this happened to you. With respect to a favorite piece, I’ve learned to ignore the damage and just wear the item (but I’m of the generation that doesn’t like things to look pristine brand new). When I can’t stand it any more, I gift to my girlfriends kids or younger cousins

Thank you for the answer. And also the perspective!

This as been a while and I have an update.

I did buy a second coat in slightly different color but exact same fabric and structure. I could tell that my first coat was definitely faulty because the second one is still pristine although I wore it all winter.

Since that was bugging me I decided to use tools. I have a heat blower gun and I gently warmed the outer fabric. At first nothing happened. When I increased the heat the fabric literally expanded and straightened out. I could see it. But it was delicate work and I had to find the right level of heat as not to melt the outer fabric or inner filling. I went over the most prominent parts and the wrinkles almost all disappeared. Yeah! This made me feel better and I wear the jacket now for errands etc.

But I do give this warning! Do not do that at home unless you are willing to ruin the whole thing.

And here a photo of the most prominent snag, now smooth again.

 

[Christofle]

Thank you for the answer. And also the perspective!

This as been a while and I have an update.

I did buy a second coat in slightly different color but exact same fabric and structure. I could tell that my first coat was definitely faulty because the second one is still pristine although I wore it all winter.

Since that was bugging me I decided to use tools. I have a heat blower gun and I gently warmed the outer fabric. At first nothing happened. When I increased the heat the fabric literally expanded and straightened out. I could see it. But it was delicate work and I had to find the right level of heat as not to melt the outer fabric or inner filling. I went over the most prominent parts and the wrinkles almost all disappeared. Yeah! This made me feel better and I wear the jacket now for errands etc.

But I do give this warning! Do not do that at home unless you are willing to ruin the whole thing.

And here a photo of the most prominent snag, now smooth again.

Very neat