Here is the feedback I left for Coach.com about my today's boutique trip:
"For the past week, I have been calling JAX to find out the availability of colors in the Bridgit (11622). I have been told by numerous JAX employees, camel is still available, 39 bags -- to be exact. I went to my boutique this afternoon to order the bag with my PCE discount and was told the bag in camel was not available. I had called JAX two separate times this morning, checking on the status of the color: again, 39 bags -- to be exact. I explained all of this to the SA and she told me the bag's inventory might be so low it doesn't show up on the boutique's computer. How can that be: 39 bags don't just disappear! And why isn't the information in the boutiques' computer and JAX's the same? This is VERY misleading and disappointing! I traveled to my nearest boutique (over an hour away) just to order this bag, with my PCE, to be told this. This is exactly why I called JAX first: I didn't want to make a wasted trip. Which I did anyway! I asked the SA to call JAX and check on inventory and I was told they had to place orders through their boutiques' computer! I suggested they get the bag as a transfer from another boutique. Again, I was told all the inventory would show up on their computer, if it was available. Again, what happened to the 39 bags that were just there a few hours ago and had been there all week??? I am VERY irritated with my latest experience with Coach!"
"For the past week, I have been calling JAX to find out the availability of colors in the Bridgit (11622). I have been told by numerous JAX employees, camel is still available, 39 bags -- to be exact. I went to my boutique this afternoon to order the bag with my PCE discount and was told the bag in camel was not available. I had called JAX two separate times this morning, checking on the status of the color: again, 39 bags -- to be exact. I explained all of this to the SA and she told me the bag's inventory might be so low it doesn't show up on the boutique's computer. How can that be: 39 bags don't just disappear! And why isn't the information in the boutiques' computer and JAX's the same? This is VERY misleading and disappointing! I traveled to my nearest boutique (over an hour away) just to order this bag, with my PCE, to be told this. This is exactly why I called JAX first: I didn't want to make a wasted trip. Which I did anyway! I asked the SA to call JAX and check on inventory and I was told they had to place orders through their boutiques' computer! I suggested they get the bag as a transfer from another boutique. Again, I was told all the inventory would show up on their computer, if it was available. Again, what happened to the 39 bags that were just there a few hours ago and had been there all week??? I am VERY irritated with my latest experience with Coach!"