Dear everyone, this is a bit of the rant really.
Thing is I bought a lot of Bbags from all over the world which means that when the sellers send the items to me, they have to be delivered by ParcelForce, UK.
I like their kind of 'speedy' delivery and tracking all the way through and everything EXCEPT The driver(s) never really waited for me to sign the parcels when they are delivered- and they actually are supposed to wait for someone to sign for the parcels. However, instead of putting the 'we missed you' etc card through my door. WHat he(they) did was to dump my parcels in between 2 of the front doors of mine (the inside one always locked but outside one is always open as I share a house with other people and even I locked the outside door, someone will leave it open) I dont mind about that but when I came to think about it, it is very dangerous.
What about someone stole my parcels from in between 2 doors??? Also the parcel delivery man never waited for someone to answer. They will just rang the bell then disappear dumping my parcels in between those doors (Why I know? sometimes I was in the house and my room is near the front door so it takes less than 30 secs for me to open the door)
Now yesterday a parcel was delivered, again the same thing happened, delivery man rang the bell, I jumped out straight away but when I opened the door, he already left my parcel in between the 2 doors. I dont mind about that. However, just out of curiosity I checked the tracking online and on there it said who signed for it and stuff. And you know what? The delivery man tried to fraud my signature and even typed in that I signed for it. Mad mad mad!!!!
I feel this is very very dangerous now. What if something bad happened after he delivered the parcel, like someone open my door and stole it away? Grrrrr....It makes me so annoyed and angry, especially before I knew he fraud my signature, I called the depot to ask if I can pick up one parcel that is due to deliver on monday. I told the person on the phone that parcel man never waited. She argued saying they have to wait for 3 mins and when I said well he never waited for me to answer...she argued really really angrily saying 'I watched them do it!!!'. It made me so angry because obviously this delivery man did not do what he was supposed to do. Thinking of worst case scenario, what about he decided that he will just fraud my signature and take away the items and never deliver?
My concern is I still have 3 Bbags which are due to deliver and I am not sure if my complaint will affect on the delivery i.e. how are they going to do with my parcels.
I plunged my courage this evening to email ParcelForce about this matter, I told them if they can investigate this further and make me remaining anonymous. I don't want someone to lose their jobs out of this but I would like them to improve the way they operate reallly. Not sure if this is supposed to be a good move.
Please advise me. Thank you very much.
Thing is I bought a lot of Bbags from all over the world which means that when the sellers send the items to me, they have to be delivered by ParcelForce, UK.
I like their kind of 'speedy' delivery and tracking all the way through and everything EXCEPT The driver(s) never really waited for me to sign the parcels when they are delivered- and they actually are supposed to wait for someone to sign for the parcels. However, instead of putting the 'we missed you' etc card through my door. WHat he(they) did was to dump my parcels in between 2 of the front doors of mine (the inside one always locked but outside one is always open as I share a house with other people and even I locked the outside door, someone will leave it open) I dont mind about that but when I came to think about it, it is very dangerous.
What about someone stole my parcels from in between 2 doors??? Also the parcel delivery man never waited for someone to answer. They will just rang the bell then disappear dumping my parcels in between those doors (Why I know? sometimes I was in the house and my room is near the front door so it takes less than 30 secs for me to open the door)
Now yesterday a parcel was delivered, again the same thing happened, delivery man rang the bell, I jumped out straight away but when I opened the door, he already left my parcel in between the 2 doors. I dont mind about that. However, just out of curiosity I checked the tracking online and on there it said who signed for it and stuff. And you know what? The delivery man tried to fraud my signature and even typed in that I signed for it. Mad mad mad!!!!
I feel this is very very dangerous now. What if something bad happened after he delivered the parcel, like someone open my door and stole it away? Grrrrr....It makes me so annoyed and angry, especially before I knew he fraud my signature, I called the depot to ask if I can pick up one parcel that is due to deliver on monday. I told the person on the phone that parcel man never waited. She argued saying they have to wait for 3 mins and when I said well he never waited for me to answer...she argued really really angrily saying 'I watched them do it!!!'. It made me so angry because obviously this delivery man did not do what he was supposed to do. Thinking of worst case scenario, what about he decided that he will just fraud my signature and take away the items and never deliver?
My concern is I still have 3 Bbags which are due to deliver and I am not sure if my complaint will affect on the delivery i.e. how are they going to do with my parcels.
I plunged my courage this evening to email ParcelForce about this matter, I told them if they can investigate this further and make me remaining anonymous. I don't want someone to lose their jobs out of this but I would like them to improve the way they operate reallly. Not sure if this is supposed to be a good move.
Please advise me. Thank you very much.