I requested 3 to be sent to Australia - on separate occasions - but I have only received one. I will follow up. I wish I'd been patient and just waited for all three bags to arrive and then requested 3 at the same time!
Did they charge you for the tags to be sent to Australia?
Because they replied to me:
For all foreign countries, the handling charge is $15.00 plus the billable weight. These charges do not include Duty & Taxes. For a specific cost of the billable weight, please reply with your mailing address.
I replied to them and said don't worry about it. I referred them to this forum thread and mentioned that other member received it at no cost.I received the same reply initially too but it turns out they will send the tags FOC to you. Have you replied them?
I replied to them and said don't worry about it. I referred them to this forum thread and mentioned that other member received it at no cost.
That night a different customer service representative emailed me:
Thank you for your email.
Your request for a replacement tag has been processed. Your order number is P1295697. You should receive your item in 10 - 14 business days.
If you have any other questions or concerns please don't hesitate to contact us.
Sincerely,
Arthur
COACH Online Consumer Services
And it's on the way... I will keep you in the loop.
Thanks for the thread... it's very useful
Anne
Sorry for late reply. I have now received two tags and both were sent free of any charge. I'm hoping the third will eventually arrive too!Did they charge you for the tags to be sent to Australia?
Because they replied to me:
For all foreign countries, the handling charge is $15.00 plus the billable weight. These charges do not include Duty & Taxes. For a specific cost of the billable weight, please reply with your mailing address.