I just received my replacement Cloudy bowler from Chanel. The repair service really *bleeped* up my Cloudy in the attempt to restore it, it came back looking like a cheap beige spray painted, faux finished version of the original and they agreed to replace it with a new one. The ladies that handled my complaint were extremely nice and understanding and they sent me one out this week. To all the Cloudy Bundle owners out there.... don't take your bag to Chanel for the restoration, they cannot reproduce the pretty golden distressed finish of the original!!!