If you really love the reissue then you should exchange it for another one. Sometimes there's a defect... not everything is perfect. good luck!
Chanel will make it right- it was probably just a bad bag.
This is the first time I buy Chanel, and maybe the last time. I bought Navy Patent Reissue on Last Thursday in Saks, and got it yesterday. Today I carried it went to the mall, The chain is broken after like 20 minutes.
There were only a small size wallet, a cell phone and my car key inside the bag. I called the SA already, and she still have on in stock. But I really hesitate to get the same one.Should I change to a classic flap, since the chain is different style.