My Chanel bag is broken :( - PLEASE help !!

karman

Crazy Cat Lady
O.G.
Aug 19, 2006
17,450
7,561
Canada
It should be easily fixable, if they don't give you an exchange. Should not happen to a 2 month old bag, that's for sure! Hope you get it fixed soon!
 

Loony

Purple Love
O.G.
Oct 25, 2006
2,002
2
UK
When my vintage jumbo needed a minor repair I took it to Bond St and they took care of it. Nobody asked for any receipts or cared where I bought it from, they'll take care of genuine Chanel no questions asked. It was ready 24 hours later and they even cleaned the bag and polished the hardware which I didn't ask for. I couldn't pick up the bag myself so they posted it to me. I paid the postage cost but there was no charge for repair.
 

Loony

Purple Love
O.G.
Oct 25, 2006
2,002
2
UK
Yes. It's the boutique I always deal with since I experienced the best service from them. Truly, give them a call and talk to them directly, I'm sure they'll answer all your questions.

Don't go to Selfridges since they'll only deal with bags that were purchased from Selfridges and are useless with anything else.