I got the black signature beaded tote for Christmas, and some of the beads have cracked already. I was ok with that because I thought it would happen, but today I was looking at my bag and one of the beads is missing! I went to Coach right after work, and they told me they would just offer 40% off my next purchase. Is this normal, or should they have sent it off to be repaired? I've been reading past threads on this subject, and it seems that people have been able to send this tote back to be repaired. Also people were offered a credit for the full price of the bag, not just 40% off the next purchase. Should I have asked for this or are all store policies different?