You definitely want the paperwork (white paper tags, hanging tag) because if you ever want/need to sell it, the buyer will want that. Plus if you ever need to prove it's authentic, that will help. Call them and tell them to send asap; that is just inexcusable that they did not include these key documents, as much money as Bal charges for these bags! A receipt can be easily faked, but you need the original tags. Let us know how it goes.