Yeah, they say some crazy things to me too...very frustrating....Aww sorry to hear that Michelle! I never call the 866 number because they don't really know too much of anything. I once called there (when my SA was on vacation) and asked about the Perfo line that I saw on style.com and she said that the only LV photos that I should really look into are the ones listed on the website and any other photos might be replicas.