For my birthday on April 11 my little brother surprised me with a large signature large black COACH hobo. I'm normally not a fan of COACH, but I really loved the boho vibe I got from this bag, and I absolutely love the braided strap and sharp silver hardwear, the touch of suede on the sides and top of the strap - I just really like the bag. I never really used it until I went on a business trip to Chicago 2 weeks ago, and that's when I really just fell in love with the bag. I came home from my trip and switched back into my Balenciaga, and put the black hobo in the closet until yesterday, when I decided to switch into it for the day. All went fine until I got home and coincidentally, was reading this forum when I decided to look over my bag, for whatever reason, and noticed one of the pieces of leather attaching the braided portion of the strap to the metal ring had broken!!! . Normally I wouldn't care, I mean, the strap still works - but this bag has serious sentimental value. My brother is only 16 - so he saved and pooled all his money together to buy me this bag - it means a hell of alot to me. Unfortunately I live in upstate NY now by school, so the nearest COACH store is a good 2 hours from here. So I called Filene's, because they come up as a COACH retailer when I searched the store locator at coach.com - and Filene's told me since I never registered my bag there was nothing they could do for me . So I took matters into my own hands and called corporate COACH directly, and let me tell you the rep was SO nice. I told her I wanted the bag repaired and she said "why??? The bag is 4 months old and is already falling apart, it must be defective. Send it to our return department and we'll send you a new one ". I'm really impressed with how she acted - I've had problems with defective Louis Vuitton bags that cost 4 times this amount and they've given me utter hell. Hopefully this isn't a fluke account and I'll get either a new bag or my bag repaired in a timely fashion. Wish me luck - and I'll keep you guys posted!