I honestly can't believe it!!! I will never, never, never preorder anything from NM again! They have charged my Amex twice now for an Edith and I will NOT be getting a bag. I have TWO charges and ONE CREDIT!!!!!!!! Supposedly the SA is going to send out receipts today showing that they issued two credits, but AMEX is only showing one credit. I filed a dispute for the 2nd charge...it could take 8 weeks to get this sorted out. I'm so ticked!!!