SORRY FOR THIS LONG STORY!!!
2 weeks ago, this buyer (ebay ID: aerivian) contacted with me for our MBMJ Hillier Hobo. She wanted it for $460 including shipping. Actually we don't have margin @ her offering, however we are so eager to sell in this slow selling period that we agreed with the offering. And then today she contacted with us, saying that she was upset because custom called her to pay custom duties.
I was so much furstrated, I stated it and highlighted it so clearly that "International buyers have to take responsibilities for all custom duties". And she has more than 100 FB. So I just assume she will know it. But.....
But I replied her that she may either keep the bag and we will refund her $50 for the duties or reject and return it and we will refund her full except half of the shipping expense. In either way we lost money because of nothing wrong with us!!
See her reply: "Not the best experience then if you have underpaid the delivery cost. If I wouldn’t have contacted you myself about the posting I wouldn't be aware of what is happening with the item I have paid for over a week ago. In this instance I feel like any future correspondence seems pointless as I don’t feel like being blamed for your poor service. "
I raged.....................What I should do !!!!!!!!!!!!!!!
2 weeks ago, this buyer (ebay ID: aerivian) contacted with me for our MBMJ Hillier Hobo. She wanted it for $460 including shipping. Actually we don't have margin @ her offering, however we are so eager to sell in this slow selling period that we agreed with the offering. And then today she contacted with us, saying that she was upset because custom called her to pay custom duties.
I was so much furstrated, I stated it and highlighted it so clearly that "International buyers have to take responsibilities for all custom duties". And she has more than 100 FB. So I just assume she will know it. But.....
But I replied her that she may either keep the bag and we will refund her $50 for the duties or reject and return it and we will refund her full except half of the shipping expense. In either way we lost money because of nothing wrong with us!!
See her reply: "Not the best experience then if you have underpaid the delivery cost. If I wouldn’t have contacted you myself about the posting I wouldn't be aware of what is happening with the item I have paid for over a week ago. In this instance I feel like any future correspondence seems pointless as I don’t feel like being blamed for your poor service. "
I raged.....................What I should do !!!!!!!!!!!!!!!