Multiple client profiles?

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M

MrsB

O.G.
Oct 13, 2007
128
34
#1
Just dropped my watch off for service - and sales associate said that I have multiple profiles (my maiden name and my married name) and that there isn't a way to link/combine them. Wondering if anyone else has had this issue? Seems a little silly to me - same phone number, same email address, etc. (All items have purchased at the same boutique - NYC flagship.) I have a very "basic" collection, so it probably doesn't really matter, but still...
 
#2
MrsB said:
Just dropped my watch off for service - and sales associate said that I have multiple profiles (my maiden name and my married name) and that there isn't a way to link/combine them. Wondering if anyone else has had this issue? Seems a little silly to me - same phone number, same email address, etc. (All items have purchased at the same boutique - NYC flagship.) I have a very "basic" collection, so it probably doesn't really matter, but still...
Click to expand...
When the SA mentioned the multiple profiles, did you ask them if you could combine, or send a request higher up to do so?
 
#3
TC1 said:
When the SA mentioned the multiple profiles, did you ask them if you could combine, or send a request higher up to do so?
Click to expand...
I asked - she said no and I let it go, but now I wish I hadn't. I will ask when I go to pick it up - but was wondering if this was typical, etc.
 
#6
I thought I'd ask again when I go in to pick it up - but if I get nowhere, I may call. Wondering if others have had the same experience b/c then I wouldn't care as much - but if this is not a known thing, then I might push a bit more.
 
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