Hi all,
I'm new here and just got my first Mulberry 2 weeks ago, a foggy grey Alexa. Was so pleased with her, but yesterday on our 2nd outing I noticed when I was packing her away that the screws in the turnlock plate are scuffing around the turnlock.
Spoken to Mulberry repairs who were very helpful and said I can send it back and have the postmans lock replaced free of charge. Excellent.
My only worry is will this happen again? I've paid a lot for this bag and expected high quality. In your opinions should I send it off and hope for the best or should I get a credit note and choose something less fussy like maybe a Bayswater? Are these more hard wearing?
I am rather disappointed as I wanted to use this bag quite often and show it off but feel I have to be very careful as to not damage it.
Any thoughts would be appreciated
Thanks!!
I'm new here and just got my first Mulberry 2 weeks ago, a foggy grey Alexa. Was so pleased with her, but yesterday on our 2nd outing I noticed when I was packing her away that the screws in the turnlock plate are scuffing around the turnlock.
Spoken to Mulberry repairs who were very helpful and said I can send it back and have the postmans lock replaced free of charge. Excellent.
My only worry is will this happen again? I've paid a lot for this bag and expected high quality. In your opinions should I send it off and hope for the best or should I get a credit note and choose something less fussy like maybe a Bayswater? Are these more hard wearing?
I am rather disappointed as I wanted to use this bag quite often and show it off but feel I have to be very careful as to not damage it.
Any thoughts would be appreciated
Thanks!!