I sent my Tobacco Effie & Ginger Rosie to SM for some TLC . I asked for a quote for inking, stitching & new handles for Rosie.
I was quoted £15 £15 & £75.00 respectively.
I emailed back to ask for the stitching & inking to be done but they have also replaced the handles & taken £100 plus vat from my card. ( Plus the inking on Effie)
She looks fab with her new handles I must say - BUT I didn't authorise it to be done.
The 'cost' of the bag is now in the region of what I would have expected to pay for a pristine one which she isn't.
What would you suggest I do do ? I have got a better bag - but it's
not what I instructed.
I was quoted £15 £15 & £75.00 respectively.
I emailed back to ask for the stitching & inking to be done but they have also replaced the handles & taken £100 plus vat from my card. ( Plus the inking on Effie)
She looks fab with her new handles I must say - BUT I didn't authorise it to be done.
The 'cost' of the bag is now in the region of what I would have expected to pay for a pristine one which she isn't.
What would you suggest I do do ? I have got a better bag - but it's
not what I instructed.