This was the reply from Selfridges below. I get the rigorous checks for frauds and that's fine, but this was not damaged by me. I have bought many Mulberry's and returned some with no issue and yes, if it was damaged when I received it, I would have said so, but it wasn't. I have filed a complain with my credit card and also E mailed Mulberry.com direct as they need to be aware of this since it's also happened to someone else. I have E mailed them back to say this and that if they don't refund me, I will contact trading Standards, the press and social media. It's clearly a scam or very careless warehouse staff, but either way, I am not letting them get away with it. They'll do it to someone else if I do. I'm furious. "Shows signs of use!!!!! I only had it over night, when the heck would I have used it????
Anyway I'll keep you all updated.
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Dear Tracey,
I am contacting you regarding the return of your Mulberry product.
When any order is returned to Selfridges, it undergoes a thorough inspection to ensure that it is still in the same resalable condition it was sent out in. Whilst processing your return we found that the bag shows signs of use due to scratch marks being present.
We have vigilant quality control procedures in place to ensure that all items are in pristine condition and fit for purpose before they are sent out to our customers. Due to the item not being returned to us in a saleable condition, we will be unable to proceed with your return.
I apologise for any inconvenience this may cause you. I do hope you can understand our position on this.
Please let me know if you would like your item sent back to the original delivery address on the order or an alternative address.
I will await your reply and once you have confirmed your delivery address your item will be sent to you.
Kind regards,
Selfridges Customer Services
Anyway I'll keep you all updated.
*********************************************************************************************************************************
Dear Tracey,
I am contacting you regarding the return of your Mulberry product.
When any order is returned to Selfridges, it undergoes a thorough inspection to ensure that it is still in the same resalable condition it was sent out in. Whilst processing your return we found that the bag shows signs of use due to scratch marks being present.
We have vigilant quality control procedures in place to ensure that all items are in pristine condition and fit for purpose before they are sent out to our customers. Due to the item not being returned to us in a saleable condition, we will be unable to proceed with your return.
I apologise for any inconvenience this may cause you. I do hope you can understand our position on this.
Please let me know if you would like your item sent back to the original delivery address on the order or an alternative address.
I will await your reply and once you have confirmed your delivery address your item will be sent to you.
Kind regards,
Selfridges Customer Services