So I receive a call that my Very FAVORITE Beloved Black 32HAC has returned from the SPA after six weeks. I dropped it off to have the handles worked on and just an overall polishing/cleaning. When it left my hands six weeks ago and was handed over to the SA it was in perfect condition with the exception of a little rubbing on the underside of the handles. We checked it all out and documented it prior to it being mailed off. Well, after driving a little over three hours today to Hermes to pick up the handbag. The SA unwraps the handbag from the plastic and hands it to me I check out the handles and comment on how great the bag looks as I am turning in upside down to look at the bottom of the bag when there's all these white scratches all over the bottom of the bag. I am like what is this. It certainly was not there when I dropped off this almost near perfect handbag. To make a story short- it is being sent back to the spa on a ASAP request- shipped to my doorstep no charge and no charge for the spa. Okay- I can handle this if it indeed comes back as it left originally. What happens if it doesn't? Where is the quality control? How did it leave the spa like that and why the heck didn't the SA check the bag over prior to calling and me driving three hours!! Thanks for letting me vent. I can't and don't drink- so I am going into the pantry to stare at a bottle of Grey Goose!! Oh the consolation to this less than desirable day was that I got to enjoy some major EYE CANDY driving a brand new Ferrari all the way home!! Back to your regularly scheduled programs. OY!! and I will add a Vay to that!!