With all the stories about bad customer service the sales assistants have been providing, I have to add one more. I swear, this one made me so mad & has got me thinking about moving on to another brand of purse.
I went into the Coach store in Galleria Mall (I live in Las Vegas) the other day to return a purse and had the bad luck to be waited on by Danny. (Background- I had phone ordered the purse from my regular boutique (not this particular one) and the SA was supposed to mail me my receipt. It got lost in the mail or something, I never received it. So I went in to my store and they gave me a copy of their part of the receipt. It had the SA's initials on it and said phone order where the signature usually goes) So when I went in to the Galleria store to return, Danny would not take it, because I did not have an original receipt, I only had the copy & the shipping receipt from JAX. I explained what happened, how I never received the receipt, and how I had called my store to make sure I could return the purse. He said, NO, he would not take it as a return. This peeved me off a bit, but oh well. I then returned the purse to my regular store with NO PROBLEM yesterday.
FF to today. I called the Galleria store to make sure Danny would not be there, as I had to make another return (We go to the Galleria Mall often) and I just did not feel like dealing with him again (he was very condescending the first time). I was told he would not be there until 1 pm. So I go there with a return and also to send a bag off for repair. Halfway through the transaction here walks up Danny to the register and asks what is going on. The SA tells him I am making a return and sending a bag off for repair. He starts butting in, asking all the details, pulling my repair out of the dustbag to look at it, and generally slowing down the whole process (I also had a very cranky 2 yr old with me). I ask him to please leave so that we can finish the transaction. He refuses, saying that he has to "watch" my transactions after talking to the SA at my regular store the other day. I make a comment about how I had spent so much money at Coach over PCE and that with all the bad customer service I had received from HIM, I would never shop in this particular store again. So then he says, in front of the SAs and other customers WHO CARES, YOU RETURN EVERYTHING ANYWAY. Then follows that up with more snarky remarks. I was shaking with anger so badly that my little boy got scared and started to cry. I returned the bag, and did a partial exchange for a wallet. I asked that Danny not be given credit for the sale since he was not helpful in any way. Then I left.
I have NEVER been talked to that way by a store employee in my life. He was rude, condescending, and insinuated that I had to be "watched", I guess for some sort of dishonest behavior.
I had returned some things, but for each return, I ordered/bought something to replace it. I have spent over $2600 for PCE alone, not counting outlet buys this month.
As a final insult, I get home & check the receipt for the wallet I got....... I was charged FULL PRICE. So I call to find out why and was told that I had not shown my card, so I did not get the discount. So I told the SA I did not have a card because I had thrown it away when PCE was supposed to be over, but that the items I returned were bought under PCE (which she was aware of since she had to go in and manually change the amounts to 25% off for my return) so it was apparent that I had a PCE card at one time. Also, Danny credited HIMSELF with the sale (not the lady who was helping me through this whole thing). So I made another trip to my regular store to get a price adjustment.
MORAL OF THE STORY: Do not shop at Coach of Galleria Mall, Las Vegas because Danny will give you crappy customer service!
(Sorry this is so long, I had to vent, I am still so upset...)
I went into the Coach store in Galleria Mall (I live in Las Vegas) the other day to return a purse and had the bad luck to be waited on by Danny. (Background- I had phone ordered the purse from my regular boutique (not this particular one) and the SA was supposed to mail me my receipt. It got lost in the mail or something, I never received it. So I went in to my store and they gave me a copy of their part of the receipt. It had the SA's initials on it and said phone order where the signature usually goes) So when I went in to the Galleria store to return, Danny would not take it, because I did not have an original receipt, I only had the copy & the shipping receipt from JAX. I explained what happened, how I never received the receipt, and how I had called my store to make sure I could return the purse. He said, NO, he would not take it as a return. This peeved me off a bit, but oh well. I then returned the purse to my regular store with NO PROBLEM yesterday.
FF to today. I called the Galleria store to make sure Danny would not be there, as I had to make another return (We go to the Galleria Mall often) and I just did not feel like dealing with him again (he was very condescending the first time). I was told he would not be there until 1 pm. So I go there with a return and also to send a bag off for repair. Halfway through the transaction here walks up Danny to the register and asks what is going on. The SA tells him I am making a return and sending a bag off for repair. He starts butting in, asking all the details, pulling my repair out of the dustbag to look at it, and generally slowing down the whole process (I also had a very cranky 2 yr old with me). I ask him to please leave so that we can finish the transaction. He refuses, saying that he has to "watch" my transactions after talking to the SA at my regular store the other day. I make a comment about how I had spent so much money at Coach over PCE and that with all the bad customer service I had received from HIM, I would never shop in this particular store again. So then he says, in front of the SAs and other customers WHO CARES, YOU RETURN EVERYTHING ANYWAY. Then follows that up with more snarky remarks. I was shaking with anger so badly that my little boy got scared and started to cry. I returned the bag, and did a partial exchange for a wallet. I asked that Danny not be given credit for the sale since he was not helpful in any way. Then I left.
I have NEVER been talked to that way by a store employee in my life. He was rude, condescending, and insinuated that I had to be "watched", I guess for some sort of dishonest behavior.
I had returned some things, but for each return, I ordered/bought something to replace it. I have spent over $2600 for PCE alone, not counting outlet buys this month.
As a final insult, I get home & check the receipt for the wallet I got....... I was charged FULL PRICE. So I call to find out why and was told that I had not shown my card, so I did not get the discount. So I told the SA I did not have a card because I had thrown it away when PCE was supposed to be over, but that the items I returned were bought under PCE (which she was aware of since she had to go in and manually change the amounts to 25% off for my return) so it was apparent that I had a PCE card at one time. Also, Danny credited HIMSELF with the sale (not the lady who was helping me through this whole thing). So I made another trip to my regular store to get a price adjustment.
MORAL OF THE STORY: Do not shop at Coach of Galleria Mall, Las Vegas because Danny will give you crappy customer service!
(Sorry this is so long, I had to vent, I am still so upset...)
I don't get it!
I live here in Vegas too and I have never been to the Coach store at The Galleria, actually I havent been to the Galleria at all since I live on the Northwest side of the city, but I will more than likely go there sometime and remember this dude (I'm not gonna call him what I want to call him on here for the way he treated you) but I think you should like everyone said write a letter to Coach's top people and give them his name and the store he works in...like I had mentioned in the other threads about bad CS, don't let it stop you from buying from the brand you love...believe me I have been treated like S:censor: by all the brands that I love so I wouldnt be carrying anything around if I let it get to me...no it's not easy to forget what people do to you and by no means don't..but please write to Coach or call them and file a formal complaint against that A:censor:....maybe I will go there one day just to see what he looks like and he treats me like that he will be lucky if he doesnt end up getting one of these :boxing:in the face!then again nobody like that aint worth me going to jail over and that's a fact!
