More on the "Black Spot" on Edith

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ETenebris

ETenebris

O.G.
Feb 4, 2006
8,208
191
#1
I have heard back from my SA twice now regarding the photos I sent of the mark on the handle of my Edith (and I found another mark on the underside where it attaches to the bag, too). So far SA has said "put your finger over the mark...LOL" :huh: and today "you could sell it on eBay for twice what you paid." :evil: I am supposed to call on Friday. They will not have any more until AUGUST. I am glad the SA thinks it's funny to sell me a $1275 bag with a black mark and no return policy. Not laughing on my end. Can you guess who WON'T be getting any more of my business?
 
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#4
OMG that is absolutely horrible! And that eBay comment is totally ignorant, insensitive and has nothing to do with their responsibility for selling you a satisfactory product! :mad: I can't understand how their return policy can stand if the item they sold you is defective -(unless it's LVR of course, writer of the new rulebook). It's not a matter of taste - it's a defect and they have a responsibility to uphold. That's how I'd approach it....
 
#5
The weird thing is that my SA is usually great...and I know some of it is said in jest, but it is really quite annoying since no SOLUTION is being proposed at this point. I have to wait until Friday to call now. I will keep everyone posted. My understanding at this point is that they want me to return the bag and wait until August for another. But they have had my money tied up since early February. I don't think they need to keep it until August.
 
#6
the hell is wrong with some people. Did this come from the chloe boutique? If so its not like their return policy is written in stone. They should refund for a defective product. Especially such a visible one, it should have never passed quality control.
 
#7
Sheesh, ET. That's awful! That SA has no idea about customer relations. That "put your finger over it" and "sell it on eBay" comment is uncalled for and totally dismissive. Moreover, what you can get selling it anywhere is irrelevant. There's a fault in their product. That's what they should concentrate on addressing.
 
#8
ETenebris said:
But they have had my money tied up since early February. I don't think they need to keep it until August.
Click to expand...

I couldn't agree more. And things said in jest should stop at maybe over the $300 threshold?

And DITTO SerenitySue!
 
#11
That's so not funny! I saw sent it back - and if you still want an Edith buy one from one of the many people returning there's from this forum or TFS!

They don't deserve your money!
 
#12
That's so not funny! I saw send it back - and if you still want an Edith buy one - buy one from one of the many people returning theirs from this forum or TFS!

They don't deserve your money!
 
#13
What is up with that? Is there a new school of SAs that think it's even OK to say that?! It's unacceptable. I say return it to them. I'm sure you can get it elsewhere. Good luck with this situation!
 
#14
This is really not fair,ET. I agree that a return policy cannot stand when they have provided you with defective goods. Plus,they have had your money since Feb and have still not provided you with acceptable merchandise;I would say that that is grounds for them to give your money back.

The Edith is a bag that you wanted to carry this summer...once autumn comes and it starts raining again,you won't get the same amount of wear out of it.

Sometimes one has to be firm and unfortunately not as pleasant as one would like to be,in order to be taken seriously and to get results.


(I have never understood this aspect of customer service...why would one frustrate kind,polite customers and reward angry,aggressive ones? yet this is what they do all too often.)

I hope that this situation is sorted ASAP to your satisfaction.
 
#15
Good luck with RH - at best you will have a $1275 store credit. :sad: A SA from there called me the other day to send me pics - I told her it was too risky to buy with their store credit only policy (I bought an antracite paddy from them, good thing i loved it).
 
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