I have heard back from my SA twice now regarding the photos I sent of the mark on the handle of my Edith (and I found another mark on the underside where it attaches to the bag, too). So far SA has said "put your finger over the mark...LOL" and today "you could sell it on eBay for twice what you paid." :evil: I am supposed to call on Friday. They will not have any more until AUGUST. I am glad the SA thinks it's funny to sell me a $1275 bag with a black mark and no return policy. Not laughing on my end. Can you guess who WON'T be getting any more of my business?