Compared to a lot of Ebay trials and tribulations of other people here, this is probably no big deal. But it has me aggravated nonetheless.
On July 20, I BINd two items from one seller with 100% feedback. I am located in USA, seller is in Italy. One item is a braided leather bracelet, the other item a bead for the bracelet.
One of the two items indicated that it shipped free with any other item, so I thought the seller would combine shipping. The seller did NOT combine shipping. Alright, I sucked that one up, since I should have read the terms of the other item more carefully, which did not state combined shipping. (As a seller, I ALWAYS combine the shipping for small items like that, and especially since 1 of the 2 items specifically stated combined shipping, so this kick started my aggravation, but I let it go.)
Auction terms stated that items would ship within 1 business day of cleared payment, and that I should expect arrival between 07/30/12 and 08/06/12. I paid immediately on 07/20/12 by PayPal using my credit card, which I have used internationally before with no issues. Both items were less than $70, and $20 total for shipping.
I did not receive any communication from the seller as far as shipment until 08/08/12, two days after the latest date I should have already received the items. Note: my PayPal confirmed address is in the USA, but the seller in Italy chose to communicate with me in German.
Sellers email said in part, Wir sind nicht verantwortlich für die Verlust der per DHL Global Mail (keine sendungsnummer) gesendeten Artikel. Falls die Ware verloren oder gestolen oder beschädigt gegangen ist, kann der Kunde nach eine teilweise oder ganze Erstattung nur für versicherte Lieferungen bitten, Wir empfehlen Lieferungen per Kurrierdienst und diese Option ist frei für Bestellungen über ? 200,00) I put this into Google translate, and basically it says that my items are not guaranteed against loss by DHL since I did not pay extra for expedited shipping. This was NOT in the original auction terms, and I was not notified of this until after the items were supposedly shipped.
I plan to wait until 8/20/12 before escalating this (1 month from date of payment). Is this reasonable under the circumstances? Do I have any recourse if the items are lost? If I do eventually receive the items and they are as described, what kind of feedback should be left?
Thanks for any advice.
On July 20, I BINd two items from one seller with 100% feedback. I am located in USA, seller is in Italy. One item is a braided leather bracelet, the other item a bead for the bracelet.
One of the two items indicated that it shipped free with any other item, so I thought the seller would combine shipping. The seller did NOT combine shipping. Alright, I sucked that one up, since I should have read the terms of the other item more carefully, which did not state combined shipping. (As a seller, I ALWAYS combine the shipping for small items like that, and especially since 1 of the 2 items specifically stated combined shipping, so this kick started my aggravation, but I let it go.)
Auction terms stated that items would ship within 1 business day of cleared payment, and that I should expect arrival between 07/30/12 and 08/06/12. I paid immediately on 07/20/12 by PayPal using my credit card, which I have used internationally before with no issues. Both items were less than $70, and $20 total for shipping.
I did not receive any communication from the seller as far as shipment until 08/08/12, two days after the latest date I should have already received the items. Note: my PayPal confirmed address is in the USA, but the seller in Italy chose to communicate with me in German.
Sellers email said in part, Wir sind nicht verantwortlich für die Verlust der per DHL Global Mail (keine sendungsnummer) gesendeten Artikel. Falls die Ware verloren oder gestolen oder beschädigt gegangen ist, kann der Kunde nach eine teilweise oder ganze Erstattung nur für versicherte Lieferungen bitten, Wir empfehlen Lieferungen per Kurrierdienst und diese Option ist frei für Bestellungen über ? 200,00) I put this into Google translate, and basically it says that my items are not guaranteed against loss by DHL since I did not pay extra for expedited shipping. This was NOT in the original auction terms, and I was not notified of this until after the items were supposedly shipped.
I plan to wait until 8/20/12 before escalating this (1 month from date of payment). Is this reasonable under the circumstances? Do I have any recourse if the items are lost? If I do eventually receive the items and they are as described, what kind of feedback should be left?
Thanks for any advice.
I put this into Google translate, and basically it says that my items are not guaranteed against loss by DHL since I did not pay extra for expedited shipping. This was NOT in the original auction terms, and I was not notified of this until after the items were supposedly shipped.
