Hi everyone,
Just seeking your advice.
I sent off my vintage Montsouris GM for external vachetta replacement in October. In January I picked it up and the repairs team sent it back for some work to be re-done as the buckle had been sewn on crooked. They negated the cost for this element but the rest has cost me a pretty penny at £420.
I received the bag today and am pretty shocked with the finishing standard of the internal work - there are marks all around the rivets, some of the trim stitching is crooked, and in one place where the leather has been resewn, it looks on its way to cracking. I feel like where they have re-opened the lining to access the buckle, they have done a rushed job - it only took about 3 weeks vs the 12 weeks the original repair took. It’s almost like it hasn’t been subject to any quality control. Sadly the external work is for the most part beautiful, and it’s just such a shame it’s been let down by this. I’ve attached a photo to show how the rivets didn’t have this weird marking around them before.
In addition, since I first looked at the bag in store, the base has been marked by someone. I’ve also just noticed that the leather tab on one strap has been ripped.
…UPS also delivered the bag with a massive boot print in the box!
I’m really unhappy with this, I’m communicating with the repairs specialist from my store over WhatsApp but she’s yet to reply to my concerns. I’ve said to her that I’m disappointed that the bag was sent back with quality concerns, and has been returned to me with different quality concerns. I’m worried about the bag being damaged by further repairs, but not happy to leave it as it is given A) the premium cost of the work and B) the standard I’ve come to expect from owning other LV bags/leather goods.
I’ve also stressed to her that I’m in no way upset with her, as the standard of service I’ve received from the in-store team has been very high.
How would you guys seek to resolve this? Would you be happy with this work?
Thank you,
Laura
Just seeking your advice.
I sent off my vintage Montsouris GM for external vachetta replacement in October. In January I picked it up and the repairs team sent it back for some work to be re-done as the buckle had been sewn on crooked. They negated the cost for this element but the rest has cost me a pretty penny at £420.
I received the bag today and am pretty shocked with the finishing standard of the internal work - there are marks all around the rivets, some of the trim stitching is crooked, and in one place where the leather has been resewn, it looks on its way to cracking. I feel like where they have re-opened the lining to access the buckle, they have done a rushed job - it only took about 3 weeks vs the 12 weeks the original repair took. It’s almost like it hasn’t been subject to any quality control. Sadly the external work is for the most part beautiful, and it’s just such a shame it’s been let down by this. I’ve attached a photo to show how the rivets didn’t have this weird marking around them before.
In addition, since I first looked at the bag in store, the base has been marked by someone. I’ve also just noticed that the leather tab on one strap has been ripped.
…UPS also delivered the bag with a massive boot print in the box!
I’m really unhappy with this, I’m communicating with the repairs specialist from my store over WhatsApp but she’s yet to reply to my concerns. I’ve said to her that I’m disappointed that the bag was sent back with quality concerns, and has been returned to me with different quality concerns. I’m worried about the bag being damaged by further repairs, but not happy to leave it as it is given A) the premium cost of the work and B) the standard I’ve come to expect from owning other LV bags/leather goods.
I’ve also stressed to her that I’m in no way upset with her, as the standard of service I’ve received from the in-store team has been very high.
How would you guys seek to resolve this? Would you be happy with this work?
Thank you,
Laura
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