Oh well, forget about the SA's personality and attitude, what matters is that you're getting your bag replaced and you're able to use this one while you wait, I'm glad they were able to help you let us know when you receive the new one, I hope it's perfect! congrats and enjoy!Interesting...went to boutique. SA went and asked manager. By the time she came back she had already ordered a replacement to be shipped to the store. She told me to keep the one I have and carry it as they cannot resell it. Nice customer service that way but SA had no personality! She acted like I was putting her out but she did say she saw the misalignment.