MJ zipper pull repair?

mharvey816

Unreformed handbag addict
O.G.
My good friend's small multipocket bag lost its zipper pull today, and unfortunately it looks like it went missing for good. Does MJ do bag repair, or have a recommended place that does it? Even if she could just get a new zipper pull, that would be a big help.

Any info is most appreciated -- thanks in advance!
 

LVShoeFan2

Mrs. Clay Matthews
O.G.
Jun 10, 2006
1,373
8
WI
That's a good question. I gave my mom my black Stella and she broke the zipper. Please update us when you get an answer because I'd love to know how to fix it too. :yes:
 

bag.lover

O.G.
Mar 1, 2006
13,857
5
My good friend's small multipocket bag lost its zipper pull today, and unfortunately it looks like it went missing for good. Does MJ do bag repair, or have a recommended place that does it? Even if she could just get a new zipper pull, that would be a big help.

Any info is most appreciated -- thanks in advance!
I asked my SA about missing zipper pulls. Marc Jacobs boutiques have replacement parts, they often don't charge fees for them; most of them can just be replaced in the stores. In the case where they don't have the needed parts, they will send the item out for repair.

Please note that I can only share with you what I know & my experience with my SA since I buy my bags from her store. I am not sure if other boutiques would offer the same service if your item was purchased elsewhere, just call your local Marc Jacobs boutique and inquire. Goodl uck. =)
 

madzia

O.G.
Jun 27, 2006
725
100
East Coast
give your local MJ boutique a call, I'm sure they'll try to help or recommend someone that can. I think they might have to send it out. I believe someone here had this issue before and MJ sent out the bag and got it fixed for them.

Good luck!
 

bag.lover

O.G.
Mar 1, 2006
13,857
5
Make sure you keep the receipt of your purchase. With Marc Jacobs boutique, your order history is stored in their system.

Most stores don't send the item out for repair for you unless there's proof that the item was purchased from their store. Without proof, (most likely) they would only recommend a local repair shop where they send their stuffs to; you would have to take your item there yourself.
 

Nickycharles

New Member
Dec 16, 2006
4
0
Hello:

I'm the gal who had the MJ zipper pull go missing (Hi, MHarvey816!) and the problem's been solved. I got the bag as a gift and knew it had been purchased at Nordstrom but I didn't have the receipt, nor did my gifter. I took a shot at going to the closest Nordies - fortunately I have one near my office - and explaining what happened and they're sending it to the MJ repair facility in NJ.

LVShoeFan2, you might see if your local Nordies will be willing to help you get it repaired. The SA I talked to today was *wonderful*. She even explained that if the bag hadn't been bought there in the first place, they would still have put me in touch with MJ for the repairs. Wise answer, she knew she'd get a new and loyal customer if she took care of it. I told my friends I would report back on how helpful she was. So I am :cool:

I'd wanted the black multipocket forever and mine has the silver hardware which I like alot more than the new gold so I'm thrilled it could be repaired. Also, the SA said the silver hardware's getting harder to find. What's more it'll only take a couple of weeks, I was expecting it to take twice as long.

- Vicki
 

SuperChloe

Member
Jul 16, 2008
56
0
34
Burnaby, BC, Canada
I've had something similar happen to me. I e-mail repairs (and spoke with Deigo) about getting some replacement screws for my Hillier Hobo sent to me. He asked for my address and phone number, which I e-mail him back with...but now I have not heard anything for 3 weeks. I've e-mailed both repairs and Diego to check that they got my original e-mail with my address, but still have no heard back.
I don't mind if it takes time...it's just that I have no idea what's going on now, if they have even sent out the screws or what?