I was very surprised that the tread about the behavour of the SA's has been taken away because my mail. If you re-read it, i didnt mentioned the city where the situation happened and of course from politeness i just mentioned a name of my SA who is a very helpful person and i would just recommend to everyone. As i am quite new in the forum,i thought i could get some help from other members to analise certain behavour... Anyway thanks that i could joined the forum for some days and wish to everyone a very happy time with Hermes! M.