As some of you know I bought the Metallic spy a few weeks ago and LOVE it!!! Well, I have only carried a few times and noticed that one of the knots on the handles was pulled loose...I was going to ignore it and hope it did not drive me crazy! Well, no such luck, It drove me crazy. I contacted Neimans on line and the customer support was INCREDIBLE!!! I ordered another one and its on its way, I simply have to put the damaged one in the box the new one comes in and send it back for a refund. It was a painless exchange. I was so happy with the help I was given. Just thought I would share! Have any of you had troubles with the little knots?