First of all, I am very sorry to hear about this and understand the OP's concern. Whenever I purchase something from a store, it is important to me that the product is in pristine condition. No matter the price AND most especially for what we pay for for an Hermes handbag. I have also noticed a downward trend on Hermes' workmanship and quality control. For example, my Kelly missing a P stamp and the cadena still showing traces of production. Meaning it wasn't buffed or polished completely. My theory to this is that due to the sudden surge in demand, they have no choice but to loosen standards on 1.leather supply 2.artisan's training & expertise 3.labor time.
This is very unfortunate since the one thing I love most about Hermes is their dedication to old-fashioned craftsmanship and business acumen.
Therefore, I will play the devil's advocate here. As consumers, I believe we must take a stand not to accept mediocre standards and stop compromising on quality just because an Hermes handbag is hard to come by. The more we begin to accept these production flaws as "normal" the more often we will encounter them in the future. I'd do the same if I were Hermes and people would still buy from me even if I don't give my best, wouldn't you?