I was in NM today picking up a new LV (I picked up the Salina MM from the Rubis Cruise line). I put my melrose bag on the chair to get out my wallet so that I can fork over my NM cc and I heard a snap than a thud. (not sure if thats the right word) My Melrose Charm cracked!!!! My friends in Chanel in NM tried to fix it or see what could be done-they told me to go ask for a new bag (I got it in the horrible Short Hills Chanel)> I marched myself upstairs and into the store and handed the pieces to the SA. He looked confused and asked me what I would like him to do. (same guy who kept repeating CORAL CORAL I CAN GET YOU CORAL). Finally a random SA took the lead and tells me first to bring my bag back and they will send it out. Than another SA took down my info and said they will simply send for a replacement so I won't be inconvenienced. I have one question, who is supposed to be repair it if they get me a part? I am pretty crafty with tools-but am I supposed to repair it or get the part and they repair it? To top it all off-my friend who is the SA in NM who usually resolves all my issues just went away for 10 days!!! Does anyone have any idea what I should do in the meantime? I was thinking of putting it back together while I wait for the new piece. Or should I call chanel 800 and see what they say? I don't trust Short Hills.