Thanks for the feeback tresjoliebags! I have been eyeing two necklaces and the 35% off discount is pretty decent.I've ordered 4 pieces from them in the past --- 2 necklaces and 2 bracelets. I agree that the customer service isn't spot on. Typically I have to email them for the tracking info. However, I think the jewelry is gorgeous and I get a lot of compliments when I wear them. I think her collection is overpriced at retail, especially considering shipping is not free, but with the discounts, I think they are worth it. You just have to be sure to call or email them so they send tracking info.