Matches fashion returns?

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  1. Hey guys, I recently purchased a bag from Matches fashion and I noticed that there was a scratch in the leather.
    Matches has free returns, but I dont know if I should just return it hassle free, or call them to get an exchange.

    Ideally I would like the same bag without the scratch. Now the scratch is small on the smooth leather, but where there's suede there's a line and I'm not quite sure if its normal or not. The easiest thing to do I guess is just return, then repurchase. But what I dont want to happen is to get another defective bag.

    So should I call/email them about it? The problem with this is I dont know if they'll take me seriously or just say "oh its expected" or "oh its so small" blah blah blah. But I figured if I do it this way, I can ask them to inspect the next bag and make sure it's perfect? Idk. This probably isnt even possible

    What do you guys think I should do?
     
  2. They have excellent customer service they should be able to help u
     
  3. You should take it back, they will help you for sure.