Hi Everyone,
Some of you may remember I recently (less than 2 months ago) purchased a Nude Pink Marcie. There was some confusion re the colour as my tag said "summer tan" however after conducting some investigation as a dedicated tpf member it turned out to be Nude Pink.
Anyway a couple of days ago I noticed the stitching where the shoulder strap attaches (the long one) to the bag, was coming apart. Obviously I was not happy and yesterday I took it back to the department store I purchased it to discuss my disappointment. The bag is about 6 weeks old and the first thing they suggested was they take it in for repair to a local repairer they use. As I havent had the bag for very long I wasnt too happy about this so I politely expressed my concern in paying so much money for a bag that 6 weeks later I should have to have repaired??? They asked me what I would like to do and I said preferably return based on a faulty item. When I initally bought the bag it was a bit dirty from sitting on the shelf and being handled so I did receive a discount at the time and was told "no return" based on the discount. The supervisor I was discussing this with yesterday is aware of this and she agreed that the original discount was for a separate issue and hence didnt effect the issue present now.
I was told they needed to keep my bag and take photos and send them off to their "supplier" who would determine whether a return/refund would be accepted.
they also asked me if I would accept a replacement and I said I would consider it however I would be needing to carry the bag by the longer strap quite frequently so I was now concerned about the durability etc.
So basically... they have my bag and I have been told they will get back to me in 4-5 days to discuss options.
My gut is telling me to push for a refund based on a faulty product but I'm not sure how this is going to end up and its worrying me.
Heres a pic....
Some of you may remember I recently (less than 2 months ago) purchased a Nude Pink Marcie. There was some confusion re the colour as my tag said "summer tan" however after conducting some investigation as a dedicated tpf member it turned out to be Nude Pink.
Anyway a couple of days ago I noticed the stitching where the shoulder strap attaches (the long one) to the bag, was coming apart. Obviously I was not happy and yesterday I took it back to the department store I purchased it to discuss my disappointment. The bag is about 6 weeks old and the first thing they suggested was they take it in for repair to a local repairer they use. As I havent had the bag for very long I wasnt too happy about this so I politely expressed my concern in paying so much money for a bag that 6 weeks later I should have to have repaired??? They asked me what I would like to do and I said preferably return based on a faulty item. When I initally bought the bag it was a bit dirty from sitting on the shelf and being handled so I did receive a discount at the time and was told "no return" based on the discount. The supervisor I was discussing this with yesterday is aware of this and she agreed that the original discount was for a separate issue and hence didnt effect the issue present now.
I was told they needed to keep my bag and take photos and send them off to their "supplier" who would determine whether a return/refund would be accepted.
they also asked me if I would accept a replacement and I said I would consider it however I would be needing to carry the bag by the longer strap quite frequently so I was now concerned about the durability etc.
So basically... they have my bag and I have been told they will get back to me in 4-5 days to discuss options.
My gut is telling me to push for a refund based on a faulty product but I'm not sure how this is going to end up and its worrying me.
Heres a pic....