I have requested for my order to be canceled also but was told there’s no guaranteed and most likely the item will ship but they’re not sure when.I received a response this morning stating they couldn't cancel the order because once the order is placed it's intended to be shipped immediately. Really? LOL 10 business days, 14 calendar days, constitutes immediately? What decade do they live in over there? Anyway, it was obviously a standard response. I'll probably have to get on the phone and try to reach CS if I want to cancel this order.
Anyway, I strongly recommend not ordering from mj.com. Worst customer service I've ever experienced.