MANUFACTURING DEFECT on Valentino Double Handle Bag and bad Customer Service !!!!

[LenkaR]

Hello ALL, please help !!!
I have DEFECT on the bag and it was already Confirmed by Boutique in Mall of the Emirates Dubai. as MANUFACTURING ISSUE Bag was bought in FLORENCE BOUTIQUE ITALY
The date when I was in Boutique with this issue is less than 6th Months from purchase and of course from this brand is INTERNATIONAL WARRANTY !!! but unfortunately probably only when is nothing happen !!! SO SAD FROM THIS BRAND ((
Do you anyone know WHERE I CAN READ this WORLDWIDE CONDITION OF WARRANTY ???
When I am asking them to show me these rules - They told me via their S.A. that they don't have them and refund is not possible!!!
They offer STORE CREDIT ONLY (valid for 6th months) and they said -
no way for refund - and they are not able to replace this bag - which will be the best option!!
Where I can clearly see - that I cannot get a REFUND in this case?
Do you have someone any experience or advice??

Thanks so much !!!!

 

[averagejoe]

Hello ALL, please help !!!
I have DEFECT on the bag and it was already Confirmed by Boutique in Mall of the Emirates Dubai. as MANUFACTURING ISSUE Bag was bought in FLORENCE BOUTIQUE ITALY
The date when I was in Boutique with this issue is less than 6th Months from purchase and of course from this brand is INTERNATIONAL WARRANTY !!! but unfortunately probably only when is nothing happen !!! SO SAD FROM THIS BRAND ((
Do you anyone know WHERE I CAN READ this WORLDWIDE CONDITION OF WARRANTY ???
When I am asking them to show me these rules - They told me via their S.A. that they don't have them and refund is not possible!!!
They offer STORE CREDIT ONLY (valid for 6th months) and they said -
no way for refund - and they are not able to replace this bag - which will be the best option!!
Where I can clearly see - that I cannot get a REFUND in this case?
Do you have someone any experience or advice??
View attachment 4441262 View attachment 4441263
Thanks so much !!!!

Not sure if you have dealt with this since you have posted this weeks ago, but I suggest taking store credit. This will allow you to exchange for a more current bag (the new VRing bag is a good option to use the store credit on) so you won't have to keep a bag with a bump in the leather.

 

[LenkaR]

Not sure if you have dealt with this since you have posted this weeks ago, but I suggest taking store credit. This will allow you to exchange for a more current bag (the new VRing bag is a good option to use the store credit on) so you won't have to keep a bag with a bump in the leather.

Thanks for opinion...unfortunatelly the new VRING style I dont like at all-is simply not Valentino ti me and not my style...((