Maintaining a H relationship

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I would simply tell her next time she is hinting for a watch, thank you for showing me/ talking about these pieces but I am happy with the time pieces I have for the moment. I would prefer to focus my budget at the moment on RTW and silks.

Again I have a very open relation about my budget with my SA.
Agree with this. My SA hinted at fine jewelry and I told them that I prefer to spend on other items and let my husband gift me jewelry:smile:
 
I would simply tell her next time she is hinting for a watch, thank you for showing me/ talking about these pieces but I am happy with the time pieces I have for the moment. I would prefer to focus my budget at the moment on RTW and silks.

Again I have a very open relation about my budget with my SA.
💯
it’s your SAs job to offer items; and I wouldn’t hold it against her, unless you make it clear you aren’t interested :smile:

Mine knows I prefer watches and jewelry from other houses that specialize in these items. I don’t have a bag wishlist and my spend is mainly home and rtw
 
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Long time lurker here, don’t own a bag, not a huge spend history ($4k). I was thoroughly disappointed with my experience today. I am in US with a newer boutique near me. The first SA I was paired with never responded to my messages of trying to make an appt after the first visit. I subsequently went in cold, connected with a new SA who was relatively helpful. I texted in advance making an appt for today which was confirmed. I show up, apparently he was out sick (but he did not tell me). Another SA barely helped me but made it very clear that she had other clients. “Are you done yet?” was said to me multiple times today (I think I took 20 mins of her time?). I politely asked her the process, and expectations because I am new to Hermes. She says it’s better to have a relationship with one SAn It’s very unclear how to proceed when I get ghosted by SA or they don’t show up to appts, and the third is being a bit passive aggressive! Appreciate your advice. My goal at the moment is just one specific Kelly.
 
Long time lurker here, don’t own a bag, not a huge spend history ($4k). I was thoroughly disappointed with my experience today. I am in US with a newer boutique near me. The first SA I was paired with never responded to my messages of trying to make an appt after the first visit. I subsequently went in cold, connected with a new SA who was relatively helpful. I texted in advance making an appt for today which was confirmed. I show up, apparently he was out sick (but he did not tell me). Another SA barely helped me but made it very clear that she had other clients. “Are you done yet?” was said to me multiple times today (I think I took 20 mins of her time?). I politely asked her the process, and expectations because I am new to Hermes. She says it’s better to have a relationship with one SAn It’s very unclear how to proceed when I get ghosted by SA or they don’t show up to appts, and the third is being a bit passive aggressive! Appreciate your advice. My goal at the moment is just one specific Kelly.

Sorry to hear about your experience and unfortunately it’s not a unique experience. Sometimes you have to kiss a few frogs to find your prince. I suggest just going in and buy some smaller things that you like and find an sa who still delivers exceptional service despite the low price tag. I find that this shows professionalism and will translate to better quality service in the long run.

In a way be happy the SA decided to show themselves to you before you spend too much on them.

Wish you luck on finding the right SA.
 
I completely agree with @addiCCted


I’m very sorry for the experience @peloknitta you’ve had, but I believe each of us has been through similar situations.

US is not a location I’m familiar with, so our friends will be able to give better recommendations. However, I just want to say this:

Just be yourself, and continue shopping for things you love within your budget. But before that, visit new boutiques without making any purchases until you find one that truly speaks to you. IMO
 
Long time lurker here, don’t own a bag, not a huge spend history ($4k). I was thoroughly disappointed with my experience today. I am in US with a newer boutique near me. The first SA I was paired with never responded to my messages of trying to make an appt after the first visit. I subsequently went in cold, connected with a new SA who was relatively helpful. I texted in advance making an appt for today which was confirmed. I show up, apparently he was out sick (but he did not tell me). Another SA barely helped me but made it very clear that she had other clients. “Are you done yet?” was said to me multiple times today (I think I took 20 mins of her time?). I politely asked her the process, and expectations because I am new to Hermes. She says it’s better to have a relationship with one SAn It’s very unclear how to proceed when I get ghosted by SA or they don’t show up to appts, and the third is being a bit passive aggressive! Appreciate your advice. My goal at the moment is just one specific Kelly.
I’m no expert at all but I understood They have to leave their phones at work so if they call in sick they are unable to let you know. It’s happened to me a couple of times
 
I’m no expert at all but I understood They have to leave their phones at work so if they call in sick they are unable to let you know. It’s happened to me a couple of times
I was just about to say the same thing!

@peloknitta , if you liked working with the second SA, I would give him another chance because if he called out sick the morning of, he would not have his work phone with him to notify his clients. Although I do think the third SA was quite rude and sorry you had that experience.

What specific Kelly are you after? If it's a very specific combination, you could potentially be waiting awhile and I would consider resale if it's the only thing you want. I know people get ruffled when resale is suggested, but sometimes it's the most straightforward way to get exactly what you want, especially if the boutique experience is lacking.
 
I was just about to say the same thing!

@peloknitta , if you liked working with the second SA, I would give him another chance because if he called out sick the morning of, he would not have his work phone with him to notify his clients. Although I do think the third SA was quite rude and sorry you had that experience.

What specific Kelly are you after? If it's a very specific combination, you could potentially be waiting awhile and I would consider resale if it's the only thing you want. I know people get ruffled when resale is suggested, but sometimes it's the most straightforward way to get exactly what you want, especially if the boutique experience is lacking.
Thank you to all for your replies. I’m after a 25 or 28 Kelly in black, epsom, gold hardware. I’m after new because the prices look quite steep on resale market (about 2-3x). But I do understand from what I’ve read here it can take quite a bit of time to get that piece?
 
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My goal at the moment is just one specific Kelly.

I would consider resale if it's the only thing you want.

I’m after new because the prices look quite steep on resale market (about 2-3x)
Agree with people who recommend resale (from a recommended reseller; not instagram or facebook; not paying by wire but hopefully by PayPal fee based backed by CC; and properly authenticated, prior to purchase via photos). Many here use @bababebi for authentication and there are multiple threads about specific resellers)

Developing an SA relationship in the US could easily take more than 3X and a considerable amount of time and effort. I actually don’t recommend that newcomers go this route unless they truly love boutique merchandise* (and would purchase it without a bag offer) I wish you the best of luck

ETA: My US and FSH SA have indicated that it may be a little harder to get bags in 2025. I’m assuming that is bc of the high demand. By boutique merchandise, I mean RTW, home, fine jewelry, watches, and men’s wear. This is bc my SAs have also hinted that the store may look askance at brand new bag focused clients who exclusively shop first floor merchandise (silks, trinkets, charms, mainly but they also classify shoes this way) as those are items that are most popular with resellers.
 
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Thank you to all for your replies. I’m after a 25 or 28 Kelly in black, epsom, gold hardware. I’m after new because the prices look quite steep on resale market (about 2-3x). But I do understand from what I’ve read here it can take quite a bit of time to get that piece?
The prices are high because they factor in pre spend. If you were to get the bag new from the store say at 12k, you would likely have to spend 24k+ in pre spend, so the price of the bag comes out to 36k in store.
 
Developing an SA relationship in the US could easily take more than 3X and a considerable amount of time and effort. I actually don’t recommend that newcomers go this route unless they truly love boutique merchandise (and would purchase it without a bag offer) I wish you the best of luck
Totally agree with this. Developing a relationship is kind of like dating. You’ve got to feel it out and find the right fit. It takes effort and self confidence.

And as other have already pointed out your SA can’t let you know if they are out sick. They’re not at work so they don’t have access to their work phones.
 
Hi everyone. I’d like to share some thoughts so please bear with me ♥️

I was recently evacuated due to the fires in Los Angeles. Luckily and by some grace of Gd, our home was spared. We are beyond grateful.

Before evacuating we had the good fortune of having time to pack up our cherished belongings. I packed up all my H bags and jewelry and we walked out not knowing if our home would be standing when we return. While packing, I couldn’t help but think about how much stuff I have. I love all my things and they make me feel like myself. I’m pretty thoughtful about my purchases and I’m not usually an impulse buyer.

Now that the ash and dust has settled a bit I’m rethinking my habits when it comes to shopping, especially with Hermes. I realize now more than ever that I really don’t want to spend on items I don’t absolutely love or serve some purpose. So this leads me to the question : how to maintain this relationship despite wanting to trim down the shopping and excess. I should say, I’m in no way a big spender. In fact, I’ve found myself lately struggling with finding items that I love to purchase from H, besides the silks and an occasional piece of RTW. I’ve started dabbling in home furnishings but I know that won’t last as many of the pieces and items don’t match my taste or lifestyle.

I love Hermes and I love the craftsmanship and beauty of the pieces I have and admire. I’m struggling with how to maintain my relationship with my SA while at the same time staying true to mindful shopping and myself. Is that even possible?

Thank you for reading 🙏
Hi. I think you have received lots of feedback about how to proceed.
I just want to add that I used to live in Southern California, once almost had to evacuate with my family. I still remember the feeling.
I’m glad you, your family and your home are safe. Stay well. Big hugs.
 
Hi. I think you have received lots of feedback about how to proceed.
I just want to add that I used to live in Southern California, once almost had to evacuate with my family. I still remember the feeling.
I’m glad you, your family and your home are safe. Stay well. Big hugs.
Aww thank you so much for your very kind comment. We are ok and very very grateful our home was spared ❤️🙏

To circle back to this post and to stay OT: I visited my store last weekend and was underwhelmed at most of the items in the store. Nothing really made my heart happy except for a couple scarves and a cashmere blanket I found for our living room. I think my spending will be dramatically reduced as I recalibrate what makes my heart happy at Hermes. I’d like to maintain the relationship with my SA and the store and will do so but only with items that I love and want. If that has an impact on how often I am offered QB then so be it. I’m pretty much at purse peace anyway 🙏❤️
 
Thank you to all for your replies. I’m after a 25 or 28 Kelly in black, epsom, gold hardware. I’m after new because the prices look quite steep on resale market (about 2-3x). But I do understand from what I’ve read here it can take quite a bit of time to get that piece?

The prices are "steep" but reflect the reality of what you need to pay/buy in store to get the same bag. In essence, you're paying nearly the same amount no matter where you get the bag - store or resellers. It's just that in stores, you get other items in return for spending that money (but no immediate gratification). With resellers, you get immediate gratification (but no other items) in return for the same sum of money. It's up to you to decide which one is more important to you or which you'd prefer.