Maintaining a H relationship

papertiger

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Please focus on the title of this thread rather than each other, TY

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Chrismin

Member
Apr 18, 2020
478
2,267
super cute!
i love nata!
So here’s my update. Apologies if this is not the right thread for it. I love reading here to learn about everyone’s journey.
So a bit of the backstory. I found a lovely SA at my local boutique in December 2019 but didn’t make my first purchase with her until March 2020 before lockdown. Fast forward a few purchases in scarves shoes and home wear I find out she’s leaving the store to go back to school in February 2021. When the stores opened up again in March this year I found a new lovely SA and have since bought sandals, a dog leash and just this week a pair of earrings in fine jewelry. And the next day she emails me with a surprise. The surprise was not a quota bag but a bag that’s been on my list in a color I couldn’t resist. She offered me a Picotin 18 in nata that was for display only. She knows I’ve been looking for one for awhile and have not bought any bags from this location so it was a lovely surprise and so sweet for her to take care of me.
it seems quite difficult nowadays to get any bags with covid and lockdowns so I understand quota bags will not happen fast. I’m hopeful that’s this will be a nice lasting relationship and hope to get more bags from my wishlist (plus many other H items) but for now I’m happy to take a small break.
thanks for letting me share.
 
Aug 23, 2020
83
112
hi ! i've read so many threads and watched so many youtube videos, definitely hoping if some of you may be able to share your opinion/advice on my situation. i'm fairly new to H, just started my journey, and i'm located between two very competitive stores (big spenders at both locations). i started at the location closest to me, and i met a lovely SA, she's nice and is one of the store's supervisors (not a manager though). she rushed a lot through our few appointments that i've met with her, but nothing like severely rude or offputting (she just sped walked everywhere LOL). for that reason, i haven't even had the opportunity to bring up the conversation of a quota bag or my wishlist. i've already bought a few items with her, and i'm in no rush for a b/k/c at the moment, but its a definitely a future goal. as everyone mentions, one of the key things is having that "click" with your SA. unfortunately with her, we haven't really "clicked" but i have only shopped with her (staying loyal to purchasing only with her). i guess my question is which one is "more important"/"supersedes" the other - clicking instantaneously with your SA or staying loyal ? because if staying loyal can still get me to that goal even if we don't "click", i would love to continue shopping with her; however, i wonder if clicking is more important, making it worth going to that second location to see if i can find another SA that i could click with ? it would be hard if i had to spend a little more for the ratio to compensate for us not clicking at this first location. any advice would help ! thank you !!
 

cravin

Member
Nov 16, 2017
421
2,631
hi ! i've read so many threads and watched so many youtube videos, definitely hoping if some of you may be able to share your opinion/advice on my situation. i'm fairly new to H, just started my journey, and i'm located between two very competitive stores (big spenders at both locations). i started at the location closest to me, and i met a lovely SA, she's nice and is one of the store's supervisors (not a manager though). she rushed a lot through our few appointments that i've met with her, but nothing like severely rude or offputting (she just sped walked everywhere LOL). for that reason, i haven't even had the opportunity to bring up the conversation of a quota bag or my wishlist. i've already bought a few items with her, and i'm in no rush for a b/k/c at the moment, but its a definitely a future goal. as everyone mentions, one of the key things is having that "click" with your SA. unfortunately with her, we haven't really "clicked" but i have only shopped with her (staying loyal to purchasing only with her). i guess my question is which one is "more important"/"supersedes" the other - clicking instantaneously with your SA or staying loyal ? because if staying loyal can still get me to that goal even if we don't "click", i would love to continue shopping with her; however, i wonder if clicking is more important, making it worth going to that second location to see if i can find another SA that i could click with ? it would be hard if i had to spend a little more for the ratio to compensate for us not clicking at this first location. any advice would help ! thank you !!
It’s retail shopping during a pandemic where there is limited staff and stock. You’re there to buy items you love. SA’s aren’t there to be your friend, they’re there to sell you said items you love. I wouldn’t overthink it nor try too hard. If there is one thing most SAs can sniff out is that you’re doing something for an anterior motive. Let the relationship grow naturally and I’m sure with time and patience, you will get all of the quota bags that your bank account will be able to handle.
 

_kiki119_

Member
Jun 14, 2020
403
1,495
I don’t expect clicking with a SA at all the brands. Bc i know what i want and if that SA can get it for me, great job is done. I don’t expect pleasantry with that since i want a some what professional client SA Relationship. If it naturally happens, yea that’s great but not end of the world

I think like all relationship you and the other need build on it with time and trust. With Hermes i say continue to stay loyal if she is getting things you want, regardless if she speeds off every time (maybe she is just a fast walker?)
 

WhiteBus

Member
Nov 23, 2020
227
800
It’s retail shopping during a pandemic where there is limited staff and stock. You’re there to buy items you love. SA’s aren’t there to be your friend, they’re there to sell you said items you love. I wouldn’t overthink it nor try too hard. If there is one thing most SAs can sniff out is that you’re doing something for an anterior motive. Let the relationship grow naturally and I’m sure with time and patience, you will get all of the quota bags that your bank account will be able to handle.
This is such a good common sense response.
Everyone who 'fixates' on developing a relationship and asks how to behave should just read it and take note on every point Cravin made.

If there is one thing most SAs can sniff out is that you’re doing something for an anterior motive.
 

Bereal

Member
Mar 19, 2019
139
376
hi ! i've read so many threads and watched so many youtube videos, definitely hoping if some of you may be able to share your opinion/advice on my situation. i'm fairly new to H, just started my journey, and i'm located between two very competitive stores (big spenders at both locations). i started at the location closest to me, and i met a lovely SA, she's nice and is one of the store's supervisors (not a manager though). she rushed a lot through our few appointments that i've met with her, but nothing like severely rude or offputting (she just sped walked everywhere LOL). for that reason, i haven't even had the opportunity to bring up the conversation of a quota bag or my wishlist. i've already bought a few items with her, and i'm in no rush for a b/k/c at the moment, but its a definitely a future goal. as everyone mentions, one of the key things is having that "click" with your SA. unfortunately with her, we haven't really "clicked" but i have only shopped with her (staying loyal to purchasing only with her). i guess my question is which one is "more important"/"supersedes" the other - clicking instantaneously with your SA or staying loyal ? because if staying loyal can still get me to that goal even if we don't "click", i would love to continue shopping with her; however, i wonder if clicking is more important, making it worth going to that second location to see if i can find another SA that i could click with ? it would be hard if i had to spend a little more for the ratio to compensate for us not clicking at this first location. any advice would help ! thank you !!
I am a newbie too but I can tell you SAs are super busy. There are times my SA hardly speaks a word and calls me just to ask me something. However, when she has a moment she always apologizes For being in a rush. There have even been times when we have had a long conversation. This is just over a few months. So I think you just have to give your SA the benefit of the doubt.
 

Bereal

Member
Mar 19, 2019
139
376
hi ! i've read so many threads and watched so many youtube videos, definitely hoping if some of you may be able to share your opinion/advice on my situation. i'm fairly new to H, just started my journey, and i'm located between two very competitive stores (big spenders at both locations). i started at the location closest to me, and i met a lovely SA, she's nice and is one of the store's supervisors (not a manager though). she rushed a lot through our few appointments that i've met with her, but nothing like severely rude or offputting (she just sped walked everywhere LOL). for that reason, i haven't even had the opportunity to bring up the conversation of a quota bag or my wishlist. i've already bought a few items with her, and i'm in no rush for a b/k/c at the moment, but its a definitely a future goal. as everyone mentions, one of the key things is having that "click" with your SA. unfortunately with her, we haven't really "clicked" but i have only shopped with her (staying loyal to purchasing only with her). i guess my question is which one is "more important"/"supersedes" the other - clicking instantaneously with your SA or staying loyal ? because if staying loyal can still get me to that goal even if we don't "click", i would love to continue shopping with her; however, i wonder if clicking is more important, making it worth going to that second location to see if i can find another SA that i could click with ? it would be hard if i had to spend a little more for the ratio to compensate for us not clicking at this first location. any advice would help ! thank you !!
Also I have learnt to email her and wait for her response. If you have a wishlist you can just email her and I believe they keep your wishlist in mind. At least that’s what my SA told me. She asked me for put any requests on email.
 
Aug 23, 2020
83
112
It’s retail shopping during a pandemic where there is limited staff and stock. You’re there to buy items you love. SA’s aren’t there to be your friend, they’re there to sell you said items you love. I wouldn’t overthink it nor try too hard. If there is one thing most SAs can sniff out is that you’re doing something for an anterior motive. Let the relationship grow naturally and I’m sure with time and patience, you will get all of the quota bags that your bank account will be able to handle.
I don’t expect clicking with a SA at all the brands. Bc i know what i want and if that SA can get it for me, great job is done. I don’t expect pleasantry with that since i want a some what professional client SA Relationship. If it naturally happens, yea that’s great but not end of the world

I think like all relationship you and the other need build on it with time and trust. With Hermes i say continue to stay loyal if she is getting things you want, regardless if she speeds off every time (maybe she is just a fast walker?)
This is such a good common sense response.
Everyone who 'fixates' on developing a relationship and asks how to behave should just read it and take note on every point Cravin made.

If there is one thing most SAs can sniff out is that you’re doing something for an anterior motive.
I am a newbie too but I can tell you SAs are super busy. There are times my SA hardly speaks a word and calls me just to ask me something. However, when she has a moment she always apologizes For being in a rush. There have even been times when we have had a long conversation. This is just over a few months. So I think you just have to give your SA the benefit of the doubt.
thank you everyone for your feedback !! definitely will continue with my SA, build that trust and hope for the best ! :tup:
 
Jun 28, 2020
122
360
Is is difficult to transfer things in from another location? I sent my SA a wishlist, things that I saw are available online (they aren’t popular items) and from other stores but I am not getting these items for some reasons.
I feel like I should just order them online when I see them instead of waiting for the SA. Now, those items are not online anymore. I also requested a twilly, SA said it has arrived and I should wait for a belt that has been ordered to come in, and now SA telling me that those items are not available. WTF?
 
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acrowcounted

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Feb 10, 2007
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Is is difficult to transfer things in from another location? I sent my SA a wishlist, things that I saw are available online (they aren’t popular items) and from other stores but I am not getting these items for some reasons.
I feel like I should just order them online when I see them instead of waiting for the SA. Now, those items are not online anymore. I also requested a twilly, SA said it has arrived and I should wait for a belt that has been ordered to come in, and now SA telling me that those items are not available. WTF?
We are in strange times. Stores aren’t playing nicely with one another right now it seems. I’ve had items take weeks to be transferred and also have been told “the only store that has it won’t respond to my requests”. I’m guessing with overall lower inventory, stores are holding on to what they have so that they can sell it themselves and help their own numbers rather than helping another store (who, if you look at it from their perspective, didn’t have the forethought to order the items for themselves at podium).
 

Chrismin

Member
Apr 18, 2020
478
2,267
We are in strange times. Stores aren’t playing nicely with one another right now it seems. I’ve had items take weeks to be transferred and also have been told “the only store that has it won’t respond to my requests”. I’m guessing with overall lower inventory, stores are holding on to what they have so that they can sell it themselves and help their own numbers rather than helping another store (who, if you look at it from their perspective, didn’t have the forethought to order the items for themselves at podium).
yes i agree
i have wanted certain items, and my SA will put in request but at some points the other stores wont transfer .. i cant remember the term--@acrowcounted -- feel free to comment.. but my SA will order it a specific way from the other store so that my SA would get the credit but the store the item is coming from gets the store credit..
just seems like so much work !
 

880

30th anniversary cuff
O.G.
Aug 31, 2008
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It’s retail shopping during a pandemic where there is limited staff and stock. You’re there to buy items you love. SA’s aren’t there to be your friend, they’re there to sell you said items you love. I wouldn’t overthink it nor try too hard. If there is one thing most SAs can sniff out is that you’re doing something for an anterior motive. Let the relationship grow naturally and I’m sure with time and patience, you will get all of the quota bags that your bank account will be able to handle.
ITA with this!
@amanda.tnguyen, ‘clicking with your SA’ in a retail context, means she understands and can accommodate your taste, aesthetic, and desires of the brand in question. if you need more time to ponder the choices she proffers, you can simply ask to make an appointment when things are less busy. ( Or, for a bit of comic relief, just mention that you cannot keep up with her speedy pace :smile: During covid, there was a time when H SAs (at least in my location) could only come in twice a week. My SA said it was hard to fit all of his clients into this timeframe and it lead to some rushed appointments. A couple of weeks ago, i think they moved to three times a week, but it’s far from normal. JMO though. The important thing is that you feel comfortable!

@Chrismin, @acrowcounted, @iamberrytastic, ITA re transfers from another store or even the warehouse. Also, for some reason, there was a delay in ordering home ware. we had to wait weeks to get H bar ware (Oxymore, St. Honore for H).

@DimpleGirl, hope you are settling in with the new SA as per your preference!
 
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