Mailed item Monday, transaction was cancelled in PP on Wed?

fashion16

O.G.
Apr 15, 2007
4,996
294
40
Hi, I am fairly new to selling on ebay and this has never happened to me before. I sold a pair of designer jeans on Saturday. I mailed the jeans on Monday. I went into PP this morning for another reason and I see that the buyer cancelled the transaction. The jeans are due to arrive to her tomorrow. WTF? I have never had this happen before and PP nor ebay sent me any type of notification. I am on hold w/ PP now (been holding for 40 minutes due to "high hold times". What do I do now? No one contacted me, I don't even know why she would have cancelled the transaction or why. HELP!
 

PeepToe

Member
Mar 1, 2011
1,201
0
Florida
How did you ship? Do you have a tracking number? I would call the shipping company and ask them to stop the shipment. I know you can do this with UPS...I am not sure about USPS though
 

fashion16

O.G.
Apr 15, 2007
4,996
294
40
I did it through UPS. Good call. I will do that. Could it be a misunderstanding I wonder? Now I am mad that I paid $16.00 in shipping, only charged her $12.00 and I have to refund all of her $$ back. What B.S.

I had added the tracking # into ebay last night, realized this morning that I typed it wrong and reentered it...updating ebay and sending the buyer an apology email. Could this change in Tracking number trigger an automatic cancellation in PP or ebay, protecting the buyer from fraud or something?
 

fashion16

O.G.
Apr 15, 2007
4,996
294
40
Okay, finally got through to a PP rep. She was very helpful. FYI, if any of you correct the tracking number in ebay or PP (if you enter it correctly), it will mark the status as cancelled until you manually go back in and correct it.
 

Bratty1919

Authenticator
Sep 9, 2011
6,159
240
How did you ship? Do you have a tracking number? I would call the shipping company and ask them to stop the shipment. I know you can do this with UPS...I am not sure about USPS though
You can do it via USPS too- I've done it before. Took over a week, but I got the item back :smile:
 
Dec 11, 2012
48
0
How would this happen? I thought there was a certain # of days from time of sale to be allowed to file a dispute with Pay Pal.