mail order from outlets

nicola2093

O.G.
Jul 5, 2009
106
0
can anyone tell me if when buying from outlets over the phone (mail order) and then when they arrive you have a change of heart or you just decide to keep maybe only one , can you return the unwanted items and get a refund or is it a credit note?
 

Copper1977

Member
Jun 13, 2008
445
0
Norwich
I use RM special but all things i have sent back have been less than 2kg, i think the price shoots up over 2kg.
I think the paperwork specifies you should return by a tracked or insured method because i guess if they don't make it back then it's your loss so you would need to prove it's been delivered or claim back off the delivery co. There might be some cheper couriers, but I don't have any experience of couriers.
 

nicola2093

O.G.
Jul 5, 2009
106
0
I use RM special but all things i have sent back have been less than 2kg, i think the price shoots up over 2kg.
I think the paperwork specifies you should return by a tracked or insured method because i guess if they don't make it back then it's your loss so you would need to prove it's been delivered or claim back off the delivery co. There might be some cheper couriers, but I don't have any experience of couriers.
thanks for your help :smile: