I'm so sorry that happened to you! It's funny the way that different SA's approach things. Obviously, you have a beautiful bag that is 100% authentic - and anyone who bothers to glance at the Coach counter in Macys/Dillards, etc. would recognize it in a glance. As an interesting compare and contrast that's a little embarrassing for me, but shows how an SA can deal with someone who actually has an "inspired"
bag - about 16 years ago I was given a fake Louis Vuitton as a gift for HS grad. I was a devoted Coach collector already, and had no clue what to look for in Louis Vuitton. Went to Saks to buy a matching wallet, and figured out in about 2 seconds that I was carrying a fake! In public! At Saks, of all places! :blink: The SA at the LV counter could tell that I was so embarrassed, and spent about 30 minutes educating me in a very nice way on how to spot fake Louis Vuitton, the history of the brand, gave me a catalog, etc. I went on to buy from her over the next few year: a speedy 30, a speedy 35, a petit noe, a checkbook wallet, an agenda, and a french purse. She could have blown off the ignorant 18 year old, but instead chose to take some time with me. Payoff for me: I could easily spot fakes; Payoff for her: I spent all my HS grad money buying from her! I went on to spend quite a few years in retail, and even now my job relies on good CS. I always remember her and how she recommended things for me that were suited for my style at the time, and how she treated me so kindly.
So, short story long
that SA not only lost you as a potential customer, with a history of purchasing authentic and top of the line Coach products, she's also going to lose any potential buyers who might come in carrying a designer imposter bag, and just not be aware of it. Some people just don't know, and when they get the real thing, they're hooked! You should report her to the manager - she treated you very shabbily, and she's not a good representative of the store.
I hope they send you some Macy's bucks - maybe a new Coach treat for spring???