Another weary eBay story I'm afraid but I'd welcome your thoughts. I got back the spirit and energy to face eBay again and bought a phone for my daughter before Christmas. Seller told me it was sent 'special' i.e. next day delivery. Nothing arrived and I emailed the seller who said there had been a 'postal strike' (unreported in the UK, a bit strange I thought but happy to give benefit of the doubt) and it would be on its way the next day. Alas nothing arrived. More worryingly all my emails to the seller asking for the postal details so I could track the item were ignored and went unanswered. Given the time of year I was hopeful he might just be away - alas it seemed not and after two weeks I requested his contact details from eBay. I called to find the mobile phone number supplied did not exist. Still not a word from the seller. Meanwhile, I logged on and found negative feedback from another ebayer who had bought something from this seller but had never received anything. I opened a claim with Paypal and a dispute with ebay. Today I logged on to find the following negative feedback from this seller: "item sent, confirmed receipt - DO NOT TRUST!" This is obviously a lie and I have responded with: "This is terrible, nothing arrived and no word from seller until this f/b - awful" However, I am really upset and feel so cheated that an untrue and defamatory statement can be left about me on a public website by someone who has stolen over £200 from me. I have gone through the hell that is the automated 'customer service' for ebay, but am unsure if there is anything else I can or should do to get this lie removed and restore my reputation? I am selling a lot of items at the moment following a New Year clear out and the idea that prospective buyers will see this untrue feedback and not bid (I don't have a lot of feedback although it was 100% positive until today) makes me so cross. Am I really as powerless as it seems? All advice and comment very gratefully received.